What are the responsibilities and job description for the Deskside Support position at Diverse Lynx?
Role: Deskside Support
Location: Arden Hills/Maple Grove, MN Onsite
Duration: Fulltime
Technical/Functional Skills
Location: Arden Hills/Maple Grove, MN Onsite
Duration: Fulltime
Technical/Functional Skills
- Hardware repair of Laptops (Client & Lenovo) and iPads( standard and Air).
- Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans.
- Experience on Office 365 application troubleshooting and licensing model � Imaging of laptops to the standard image available.
- Setting the equipments (laptops & iPads) as per customer policy.
- Advanced OS/software troubleshooting that cannot be resolved over the phone.
- Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
- Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
- Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
- Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage users mobile devices.
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