Office 365

Job Description

Title Office 365 Exchange Online Consulting

Location Naperville/ Remote

Mode - Contract

Responsibilities

Office 365 with Microsoft Teams L3 Job Responsibility:

Ø Good Work experience in Office 365 - Exchange Online, Microsoft Teams, One Drive For Business, Yammer

Ø Migration of an on premise Exchange environment to Office 365

Ø Troubleshooting inbound and outbound queues, mail routing issues, server errors, mail delivery latency issues,

analysis of NDR

Ø Configure, maintain & troubleshoot email gateways, anti-spam (Message LAB, Proof point, Barracuda, Mimecast, etc...)

Ø Handling OWA, ActiveSync related issues

Ø Understanding in Office 365 Authentications, SSO, MFA etc

Ø Good Understanding in Exchange Online Protection (EOP)

Ø Good understanding in Azure AD and CA Policies etc

Ø Excellent Knowledge on Exchange and Office 365 PowerShell scripts.

Ø Experience on O365 Migrations and related Tools like Quest Migration or any other third party tool

Ø Very Good Understanding and Work Experience with Microsoft Teams

Ø Deep knowledge and Experience with managing MS Teams design.

Ø Extensive knowledge of Microsoft O365 including the configuration and migration from Skype to Teams.

Ø Expert level knowledge in Voice services, MS teams Enterprise voice skills is highly desirable.

Ø Provides operational readiness activities aligned to Microsoft Teams and potentially supporting services such as

SharePoint Online and OneDrive for Business.

Ø Deep experience with Azure AD Group, O365 license management and O365 Groups.

Ø Exposure to O365 Guest Access and Third party integration.

Ø In-depth knowledge of:

- Audio/Video/Web Conferencing.

- Session Border Controllers/Gateways

- SIP Trunk Configuration

- High Availability and Disaster Recovery

- Federation

- Persistent Chat

- Office Web Apps

- Firewall Rules

- Monitoring/Reporting.

Ø Exposure to Microsoft Certified IP-PBX gateways, eg Sonus,QoS, AudioCodes

Ø Understanding of Real Time Communication Protocols, eg SIP

Ø Skype for Business Edge Services implementation for external or mobile client access and Federation

Ø Experience of integrating Skype for Business and Teams within telephony systems

Ø Experience implementing Public Key Infrastructure (PKI) with Active Directory.

Ø Good knowledge of networking concepts and technologies.

Ø Proficient understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, Client and the ability to maintain other Windows core services. Ø Ensure monitoring is in place and co-ordinate results from various parties, network, telephony, firewalls etc. Ø Partners with the support team to work through tickets to share and document knowledge and best practices with the aim for the team to support independently. Ø Provide suggestions and improvements on troubleshooting process Ø Act as Subject Matter Expert on Teams support and operational ownership Ø Identifies where concerns may exist in the ability to deliver services, and provides appropriate support Ø Perform targeted communication or training to ensure operations staff are ready to support Ø Undertake knowledge transfer to support teams (1st line, 2nd line) Ø Diagnosis of incidents during the migration, problems and change implementation to include the writing of Change Requests and seeking the required approvals. Ø Interface directly with the end users, project team and 3rd party to provide support.

Roles and Responsibilities

Ø Manage team of BAU messaging support engineers in offshore incl. on boarding of new staff members

Ø Manage other stake holders, like the wider Workplace team, the Service Desk and the process managers

Ø Deliver the Microsoft Teams related Services against the SLA requirements as per the contract on a daily basis

Ø Resolve technical issues with help of the other members of the support team and update knowledge articles and other documentation when needed

Ø Prepare and provide input in weekly and monthly SLA reporting

Ø Ensure customer satisfaction on delivery of BAU Services related to messaging support in terms of availability and performance

Ø Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications

Ø Ability to work with people in a variety of cultures, countries and time zones

Ø Build technical artifacts for Engineering and operational teams \

Ø Good understanding of the technical aspects of the product(s)

Ø Analytical approach to solve complex problems in a complex, large-scale, and multi data-center environments.

Ø Develop and maintain operational documentation and specifications on system builds, disaster recovery, and standard operating procedures.

Ø Drive root cause analysis and provide feedback to improve customer architecture changes.

Ø Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner.

Ø Enhance customer satisfaction by responding to all customer filed issues specific to AD & Windows and providing relief either through self or by driving visibility of the issues upstream to ensure they get fixed.

Ø Work with Local & Global Teams

Ø Perform in 24 x 7 environment in rotation shifts

Additional Qualification / Skills :
• Good Knowledge on Exchange Online
• Microsoft and other technical/industry certifications desirable.
• Proactive and clear communication skills
• Quality and Process Knowledge

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.