Help Desk Support Specialist

Helpdesk Support Specialist

DTSI is seeking a Helpdesk Support Specialist to provide sustainment services in support of Cyber sustainment and integration services to military organizations across the country. The qualified candidate will support a team of cyber operators, engineers, developers, and specialists through problem resolution and escalation by leveraging and developing program knowledge databases and ticket solutions as needed. 

Duties and Responsibilities

• Address helpdesk issues with fielded products, provision products, develop administrative tools, and provide internal IT support for the depot
• Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps
• Oversee the operation of Tier 2/3 help desk and serve as a focal point for customer concerns
• Document, track, monitor problems to ensure a timely resolution
• Report availability and health of infrastructure to customers via database reports
• Provide first-level support to end-users for software, hardware, network, and applications

Qualifications

• 2 years experience in an IT Helpdesk position
• Experience with a ticketing system (Remedy/JIRA)
• 2 years experience with hardware and software support
• Familiar with network infrastructure and cyber operations within a classified environment
• Excellent critical thinking, problem-solving, and communication skills
• Strong time management and organizational skills

Education

• Associate degree in Information Technology, Computer Science, or related field of study; 2 years related experience may substitute for Degree

Security Requirements

• Top Secret / Sensitive Compartmented Information (TS/SCI)
• DoD 8570 IAT Level II Certification (Security ce)

Inclusion & Diversity
DTSI is an Equal Opportunity/Affirmative Action Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Disclosure
DTSI is an equal opportunity employer that uses E-Verify to confirm work authorization. Background investigations may be conducted to determine applicant’s eligibility for a Department of Defense security clearance.

EEOC Know Your Rights
Pay Transparency Nondiscrimination Provision

Why DTSI

DTSI has built an unwavering reputation of delivering cutting-edge IT solutions with a focus on exceeding customer expectations and a relentless drive to be the best in the industry. Our success, undoubtedly, is a direct result of our people. We are intentional in seeking individuals who are hard-working, disciplined, visionary, and approach all tasks and interactions with an attitude of excellence. If this is you, we invite you to join Team DTSI!

Benefits

• 401(k) Retirement Plan with Employer Contribution
• Paid Vacation Time
• Paid Federal Holidays
• Paid Sick Leave
• Health Insurance
• Dental & Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Supplemental Insurance (Accidental, Hospital Confinement, Cancer Assistance, Critical Illness)
• Certification & Tuition Reimbursement

Proud of Our Past. Improving the Present. Focused on the Future.

If you are unable to use our online application to apply for this position, please use one of the following options to submit your resume and qualifications:

• Email our Recruiter: jadabell@dtsi.com with job title in Subject line
• Mail to our corporate office:
  • DTSI
    12508 Jones Maltsberger, Suite 101
    San Antonio, TX 78247
    Attn: Recruiting - [job title]