Customer Service Specialist

Diversified Waste Solutions (DWS) has been in business for 20 years. We are a nationwide solid waste consultant. DWS facilitates all solid waste needs of multi-family properties and manufacturing plants across the country.

We are looking for a customer-oriented service representative. The perfect customer service representative, or CSR, will act as a liaison, provide product/services information and resolve problems that our customer accounts might face with accuracy and efficiency. If you are patient, empathetic, and can put yourself in the customers’ shoes and advocate for them when necessary, then this is the position for you. Our candidate will be confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team goals and call handling objectives
• Handle customer complaints, provide appropriate alternatives/solutions; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent oral and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• QuickBooks knowledge is a plus!
• Industry knowledge not expected but helpful.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Geneva, IL 60134: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are the top three skills you bring to Customer support?

What's your "secret" to being successful in this role?

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 3 years (Required)

Work Location: In person

Salary : $32,400 - $41,100