Product Merchandiser

Job Title: Product Merchandiser/Floater

Job Type: Marketing/Branch
Salary Range: $18-$21/hr
Non-Exempt

Reports to: Product Manager/Branch Manager

Company: Nationally Recognized wholesale flooring company with a strong west coast presence

Summary: The Product Merchandiser/Floater is a shared position between the Marketing/Sales Department and Branch Operations. As a Merchandiser the person is responsible for working with our retail team to make sure that our company promoted displays attract attention by ensuring the displays are stocked and up to date with product offering. The product merchandiser also offers customer service to our retail store owners by getting customers the products and information they need, by relaying the information to an appropriate party and resolving potential paperwork issues.

The Branch Floater is responsible for supporting a branch in the absence of any regular employee. As such, the Branch Floater must be able to accomplish branch duties, including counter sales, warehousing, money handling, and balancing a till. The Floater is on-call to travel to any branch in a region on short notice and may be called to a distant branch for an extended period.

Essential Duties & Responsibilities

Merchandiser

• Order merchandise, audit inventory and build displays while acting as a brand ambassador.
• Collaborate with sales team and management to ensure that company product abides by company standards and prominently displayed.
• Assist customers and sales team in creating an organized display that allows for easier product accessibility.
• Stock displays for customers as sample panels go missing.
• Strong customer service skills required.
• Works closely with administrative assistant and sample team to plan, schedule and execute tasks.
• Travel to several businesses each day to assist in product assembly or merchandise resets
• Set up and tear down displays, and maintain various store fixtures to uphold company appearance
• Performs other duties as assigned

Floater

• Participate in day-to-day activities of a branch team, including but not limited to counter and phone sales, receiving and pulling stock, warehousing, showroom maintenance, facilities management, and deliveries
• Develop best-in-class customer service across all customer points of contact
• Maintain accurate stock and limit aged inventory
• Coordinate sales opportunities and support customer needs with outside sales rep
• Review inbound stock transfers for consistency, accuracy, and completeness
• Communicate out of stock, over-stock, and aging inventory issues to the Replenishment team
• Work closely with the Replenishment and Purchasing teams to optimize inventory levels and increase turns while supporting Sales stock directives and annual operating and marketing plans
• Remerchandise inventory as needed and negotiate return-to-vendor to reduce company exposure and write-offs
• Ensure collection and accurate application of cash payments and complete signature collection for credit account purchases
• Complete daily cash sale reports and balance till
• Maintain a clean and safe working environment in the building and attached yards and lots.
• Review stock shipments for errors, during receipt, and take other necessary actions
• Ensure a positive and productive work environment, working collectively to resolve issues
• Lead branch-based projects when asked
• Performs other duties as assigned

Essential Skills and Abilities:

To perform this job successfully, an individual must be able to perform each of the essential skills and abilities satisfactorily. The requirements listed below are representative of the skills and/or abilities required.

• Teamwork and Professionalism – team spirited, exhibits objectivity and openness to others’ views; gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. Approaches others in a tactful and professional manner; reacts well under pressures; treats others with respect and consideration regardless of their status or position; reacts with sensitivity toward emotional topics and issues; behaviors support core values.
• Oral and Written Communication – speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Diversity and Ethics – shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Attendance/Dependability – is consistently at work and on time as scheduled; demonstrates good use of discretionary time; arrives at meetings and appointments on time. Follows instructions; responds to management direction; takes responsibility for actions; keeps commitments; completes tasks on time.
• Interpersonal Skills – open and honest, focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to the ideas of others. Treats people fairly; works well in group problem solving situations; develops/champions new ideas; asks for and offers help when needed.

Education and/or Experience:

• High school diploma/GED required (Associate degree preferred)
• 2 years' experience in merchandising or retail
• Exceptional interpersonal communication skills
• Minimum 2 years branch experience as Counter/Warehouse, Lead, or Assistant Supervisor/ Manager
• Must have a valid driver's license and clean driving record
• Clear understanding of distribution, warehousing, and transportation methods and best practices
• Computer skills including Microsoft Excel and Outlook

Performance Measures:

• 100% safe acts.
• Target Zero – lost time injuries.
• Possesses strong analytical, oral/written communication, problem solving, research and time management skills
• Ability to manage multiple tasks in a fast-paced environment with a high attention to detail
• Ability to shift and reprioritize with constantly changing demands
• Highly motivated; works well with others; models professionalism
• Demonstrates competence in required job skills; a resource to many.
• Effectively works across boundaries; viewed as an asset on any team or project.
• Capable, respected, and approachable
• Willingness to take initiative and be proactive

Equipment Use:

• Telephone and Voicemail
• Computer and or iPad, copy machine
• MS Excel, Word, Power Point, MS Outlook, Internet & e-mail

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have any DUIs is the last 5-7years or 2 points on your current Motor Vehicle Report?
• Do you have any points on your MVR?

Education:

• High school or equivalent (Preferred)

Experience:

• Merchandising: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: Multiple Locations