Job Posting for Customer Service Representative - Deposit Review 7-2023 at DL Evans Bank
Job Description
The Customer Service Representative is responsible for performing a variety of clerical support duties, including answering the telephone and greeting visitors. He or she is responsible for reviewing and processing consumer and business customer’s deposits made through remote channels utilizing the Fiserv Deposit Review system (SCO). The Customer Service Representative courteously and promptly answers customer questions and service requests or refers them to appropriate personnel.
Qualifications
Must be at least 18 years old
High school diploma or GED required
Accurate and attentive to detail
Able to get along well with coworkers
Ability to maintain confidentiality in all situations
Excellent verbal and written communication skills as well as professional telephone etiquette
Well organized with good typing skills
Strong proofreading skills
Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet
Willing and able to assist coworkers with various tasks
Responsibilities
Assumes responsibility for the effective performance of processing customer’s remote deposits processed through Mobile Deposit, ATMs, or Merchant Capture
Ensures all deposits processed through the Fiserv Deposit Review system are reviewed and processed according to bank policy and procedures
Answers questions and resolves problems quickly and effectively relating to Retail and Business Mobile Deposit and ATM Deposit for customers
Informs management, customers, and/or branch personnel of any issues or problems promptly
Assumes responsibility for the effective coordination and performance of the SCO program
Assists branch personnel with branch capture item processing issues, add new employees to the SCO program, and password resets for SCO
Assists merchant capture clients with item processing issues
Provides assistance for the accurate and efficient performance of accounting and financial services and related clerical functions as needed
Answers telephone and professionally responds to telephone and email questions. Ensures email communications are accurate, thorough, and free from errors as needed
Receives and screens visitors and telephone calls and either notifies staff members or records and relays messages. Conducts visitors to proper offices and announces them as necessary
Provides assistance to Processing Center and Debit Card Personnel as needed
Supports Processing Center and Debit Card departments as needed
Assumes responsibility for maintaining effective communication and business relations with customers
Responds to or refers questions or problems promptly and courteously
Gathers information required and keeps customers appropriately informed.
Keeps management informed of area activities and of any significant problems or concerns
Assumes responsibility for related duties as required or assigned
Maintains the professional reputation of D.L. Evans Bank
Promotes D.L. Evans Bank at all times
Serves as a representative of D.L. Evans Bank and participates in community activities
Seeks opportunities to refer products and services for increased business to the bank
Keeps work area clean, secure, and well-maintained
Completes special projects as assigned
Attends meetings as required.
Company Description
D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!
D.L. Evans Bank is an Equal Opportunity Employer (EOE/AA/W/M/Vets/Disabled). VEVRAA Federal Contractor.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
FSA
401(k)
Employee Stock Ownership Plan
Paid Vacation
Sick Time
Life Insurance
Long-term Disability Insurance
Salary.com Estimation for Customer Service Representative - Deposit Review 7-2023 in Burley, ID
$32,879 to $41,651
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