What are the responsibilities and job description for the Enterprise Support Analyst I position at DLA Piper?
The DLA Piper Business Operations Center LLC, a wholly owned subsidiary of DLA Piper LLP, is committed to attracting, developing, and retaining the best people across our practice and business service groups. We are looking for collaborative, results oriented people who enjoy working in a fast paced environment and have exceptional problem solving skills.
If you are a highly talented Enterprise Support Analyst I, we want to hear from you!
The IT team partners with DLA Piper management, lawyers and internal business units to devise and deploy solutions that improve the quality of the legal services we deliver to our clients as well as the efficiency of our firm’s business operations.
Our team is committed to providing industry-leading solutions and world-class service. We focus on innovation and our goal is to lead the industry by forging an environment that encourages and rewards innovation, creativity and achievement.
We have decades of experience and a proven track record in delivering excellent customer service, managing a secure and reliable operational environment and deploying industry-leading technologies.
Minimum Requirements:
- High school diploma
- 1 year technical support or related experience in a user support environment
- Fundamental concepts of infrastructure services (Storage, Virtualization, Networking Windows AD) and access controls (Users, Groups, Permissions, 2 Factor Authentication)
- Advanced problem solving and troubleshooting skills
- Ability to work staggered hours between 8:00 am and 8:00 pm
- Prior experience supporting a Microsoft Windows-based environment
- Prior experience with User Administration in a Windows-based environment
- Demonstrated experience in technical writing and documentation
- Technical knowledge of Active Directory
- Technical knowledge of Microsoft Windows client and server
- Self-motivated in order to learn the firm’s existing and new software applications and hardware platforms
- Strong written and verbal communication skills
- Willingness to serve in the capacity of “critical” personnel on weather-related or similar events
- Flexibility to travel and work overtime as needed
- Must work effectively in a fast-paced environment
Preferred Requirements:
- College degree in Information Technology, Computer Science, or related field
What will your day look like?
In this role, you will analyze, troubleshoot, and resolve problems with business applications, hardware and software, mobile devices, and other technical tools. You will act with an appropriate sense of urgency, following up with clients to ensure issues are resolved to the user’s satisfaction in a professional and friendly manner. You will prioritize given tasks as necessary, monitor automated alerts and propose decisive resolutions, and collaborate with Level 3 teams as needed to resolve Help Desk escalations. You will be responsible for accurately maintaining documentation of all assignments in a consistent format and updating changes as process improvements are made. You will also collaborate with colleagues on the Delivery Assistance Team and members of third-level teams to suggest solutions to increase cooperation and support. You will actively seek and apply knowledge accumulated, sharing what you have learned across the board.
To learn more about DLA Piper, please visit our website.
We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.
Agency applications will not be considered.
