What are the responsibilities and job description for the CMOP Regional Manager position at DLH Corp?
Overview
DLH Corporation serves federal government clients throughout the United States and abroad delivering technology enabled solutions in key health and human services programs. The Company's core competencies include secure data analytics and statistics, clinical trials and laboratory services, a full suite of public health research offerings, performance evaluation, system modernization, operational logistics and readiness, and strategic digital communications. DLH has over 2,000 employees serving numerous government agencies. DLH’s portfolio consists of Defense & Veteran Health Solutions, Human Services Solutions and Public Health & Life Sciences.
Responsible for leveraging corporate and CMOP PMO resources to develop expanded DLH tools and capabilities to enhance business analytics and production performance and assessment. Will have regional responsibilities to include customer relationship management overseeing multiple CMOP Rx production facilities. Responsible for staffing, performance, and other operational matters at each facility. Includes assisting, directing, and training facility managers and their management team, tracking and reporting performance to upper management, and maintaining high levels of contract delivery. Assists the PMO staff (including Operations Senior Director and CMOP Operations Manager) in various areas of program management.
Responsibilities
- Oversee the operations of multiple CMOP locations and ensure performance in accordance with contract requirements; Guide, train, and direct facility managers in region
- Establish and maintain strong customer relationship management with VA leadership at assigned locations
- Maintain communication with customers and assist facility managers with issue resolution
- Analyze business and prepare reports for corporate and the CMOP Program Management Office (PMO)
- Develop, implement, and maintain best practices across program facilities
- Assist with recruiting, training, and staffing to contract requirements as needed; oversee safety and health
- Ensure compliance with JCAHO requirements and assist with maintenance of DLH HCSS certification
Lead and participate in program improvement initiatives including process, system, and data improvements
Matrix management responsibilities with site facility managers and corporate resources supporting the PMO.
Qualifications
Education/Experience: Bachelors degree or 5 years facility management in medical production environment
Other Knowledge or Certification:
- Lean Six Sigma certification and continuous process improvement
- Experience working with ISO 9001 and Joint Commission requirements in production enviroment including Standanrd Operating Procedures (SOP)
- Familiarity with business systems such as invoicing, Kronos time-keeping; MS Office products
- Large Program/project management and supervision
Telecommuting and Periodic travel to assigned regional VA CMOP facilities and Atlanta-based PMO.
DLH is committed to fostering a diverse workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, or protected veteran status and will not be discriminated against on the basis of disability.