Help Desk Systems Engineer

About Us

Innovation, Collaboration, and Agility - at GRSi these are not buzz words, they're our mantra. 

GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services -- from systems integration; Agile, Iterative, and Waterfall software development; multi-tier infrastructure support; to full-spectrum cybersecurity and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunities. 

Overview

Help Desk Systems EngineerLocation: Charleston, SC

Clearance Requirements: Active Top Secret Clearance

GRSi, a forward-leaning professional technical and engineering services company across Federal, National Security, Intelligence, and Commercial industries, is experiencing steady organic growth. Our next-level solutions and support have earned us national accolades and the trust of our clients for over two decades. With continued growth comes opportunity, and we are currently searching for Help Desk Systems Engineer to support our Charleston, SC office.

Responsibilities

-Participate in software and hardware investigations resulting from issues identified in reported trouble calls during the transition period.

-Provide Technical Assistance (TA) reports for all support provided to DCGS-N FoS Help Desk Customers.

-Support program management integration, systems engineering, and testing to resolve system CASREP issues. This may include CONUS and OCONUS travel to both shore and ship sites to support urgent operational requirements.

-Provide installation support to the DCGS-N ISEA for the DCGS-N.

-Support DCGS-N FoS assessments to include shore and afloat sites to conduct Deploying Group Systems Integration Testing (DGSIT), Command, Control, Communications, Computers and Combat Systems Readiness Assessments (C5RA), Combat Systems Readiness Assessment (CSRA), and Inspection and Survey (INSURV) inspections.

-Work as a "generalist" on a team responsible for development and integration of current and future DCGS-N system builds.

Qualifications

-High School diploma or GED. Working towards completing applicable vendor/platform certification

(e.g., Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Applications Developer (MCAD), Microsoft Certified Database Administrator (MCDBA), Sun Certified Professional (SCP), Red Hat Certification Program (RHCP), CISCO Certified Network Professional (CCNP), Oracle Certified Professional (OCP), other).

-One (1) year of Computerized System experience, to include: Network Protocols, and UNIX and Windows based operating system.

-4 years of experience with mission operations and elicitation of analytic needs in the intelligence arena.

-Experience in concept definition for software information systems.

-Familiarity with both Windows and Unix operating systems administration in a heterogeneous environment is also needed to succeed in this assignment.

-Ability to support a weekly shift schedule.

-Currently possess an active TS and must meet the requirements of DCID 6/4.

-IAT II qualified in accordance with DoD 8570.1m. Minimum of IAT II Certifications to meet DoD 8570.1M compliance: CompTIA A , CompTIA Security and S CompTIA Server /and accreditation in Windows, Unix, Linux or Solaris operating systems within a specified amount of time.

-Active Top Secret Clearance walking in the door.

Education:

Required:  High School diploma or GED. Working towards completing applicable vendor/platform certification (e.g., Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Applications Developer (MCAD), Microsoft Certified Database Administrator (MCDBA), Sun Certified Professional (SCP), Red Hat Certification Program (RHCP), CISCO Certified Network Professional (CCNP), Oracle Certified Professional (OCP), other).

Experience:

Required: One (1) year of Computerized System experience, to include: Network Protocols, and UNIX and Windows based operating system.

Certifications and Licenses:

Required: IAT Level 2 within 3 months of starting

Desired: CMPIC certifications

#GRSi

EEO

GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.