What are the responsibilities and job description for the Delivery coordinator position at dlivrd?
Description
Responsibilities :
- Coordinates and tracks the processing and movement of driver partners while providing just-in-time troubleshooting where necessary
- Continual, tactical communication with external customers (Drivers, Clients) and internal customers (Logistics, Success & Engagement)
- Ensure a high level of driver partner retention and satisfaction by providing best-in-class support
- Resolve post-delivery issues by acting as platform intermediary between Dlivrd HQ and drivers
- In partnership with Logistics team, manage cancellations, reassignments, and driver
- reimbursements where applicable
- Assign deliveries to a team of delivery partners using in-house software
Requirements :
- Prior dispatch or logistics experience is a plus, but not required
- Dlivr World-class customer service : Handle client, restaurant and driver partner concerns with a positive attitude
- Solutions Oriented : Problem solve and troubleshoot in real-time as complications arise
- Technologically Proficient : We work with a variety of applications that include a homegrown logistics software, Google Suite, and Slack among others
Salary
$45,000 - $50,000 per year
Last updated : 2024-07-06
Salary : $45,000 - $50,000
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