Salary Job Openings

Service Center Representative (FT)

DLP Services
Laredo, TX Full Time
POSTED ON 4/14/2024
DLP STAFFING is currently accepting applications for the position of:

Position Title: Service Center Representative.
Location: Laredo, TX.
FLSA: Non-Exempt.
Hire Pay: $15.00 an hr.
Classification: Full-time.

JOB SUMMARY:
This position coordinates the movement of customers’ materials from suppliers through our Service Center Network.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Coordinates, schedules, and dispatch all service requirements of local pickups through local deliveries. Must act as the direct liaison between dock operations and the local delivery process.
  • Print deliveries.
  • Follow up and able to provide the status of the local driver’s whereabouts.
  • Use the correct shipment to fix the tracks in the system.
  • Print LH manifests.
  • Take calls and assist internal and external customer requests, including tracing and following up on expedited requests.
  • Create tracks in the system and request lock-outstation for lock-out shipments.
  • Provide and identify the status of tracking in the system.
  • Respond to emails from SCMs and attend expedited requests.
  • Send notification of late freight.
  • Responsible to collect, organize and submit the following reports daily:
  • Work on Dana report and be able to read and understand Dana crossing report.
  • Send NB inventory to the management group.
  • Coordinate, evaluate, and plan outbound loads for different centers, including coordinating loads and following up on local pickups on daily basis to check in material and update the system.
  • Work on the transfer-freight report to identify volume, pieces, and weight to send to other centers and be able to make the proper plan to move material according to due dates.
  • Responsible to follow up on pre-alerts and confirm freight.
  • Responsible to create routes.
  • Be able to create load tenders.
  • Review the logistic plan.
  • Communicate the plan to Laredo- Operations and load planner.
  • Responsible for inter-company and intra-company communication.
  • Responsible to respond all emails and following up and resolving misrouted loads.
  • Actively identifies and pursues innovative logistics approaches and makes recommendations based on analysis or information.
  • Responsible to work in the process grid.
  • Consistently provides exceptional customer service to multiple customers based on process analysis.
  • Utilizes computer techniques for analysis, simulation, or information systems and documentation.
  • Be able to resolve OS&D situations using correct shipment when it needs.
  • Identifies and implements continuous improvement initiatives to enhance the performance of the position, team, and company.
  • Perform dock checks as assigned.
  • SCR is responsible to check the system and pass load-out information to the dock to perform and confirm freight on the floor.
  • Notify any discrepancy and be able to follow up and update the system.
  • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This job may require supervision of loading activities (varies by center).

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
 
The requirements listed below are representative of the knowledge, skill, and ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:
  • Bachelor's Degree from a four-year college or university preferred; or one to two years related experience and/or training or equivalent combination of education and experience.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Bilingual English/Spanish is preferred.

LANGUAGE SKILLS:
  • Ability to read analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

PHYSICAL DEMANDS:
  • While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel, and is required to talk.
  • The employee is frequently required to reach with hands and arms.
  • The employee is regularly required to stand or walk.
  • The employee may occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision.
  • Employees must be able to hear in order to perform their essential job functions.

WORK ENVIRONMENT:
  • The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • The noise level in the work environment is usually moderate.

Other:
  • Valid Driver's’ License Class C.
www.dlpservicesllc.com

DLP STAFFING IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY.

Salary.com Estimation for Service Center Representative (FT) in Laredo, TX
$32,957 to $42,758
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