Compliance Specialist, Business License

Position Summary

Provide business license support to clients and team members. Responsible for business license registrations and renewals; including data requests, funding requests, bank reconciliations, client billing, reports, new location research, and special projects. 

Essential Duties and Responsibilities

• Manage business license renewals and reporting for clients with medium complexity
• Ensure all client license renewals and new registrations are filed in a timely manner
• Responsible for accurate business license data entrry into all departmental systems
• Submit and process client data requests necessary for processing and filing license renewals
• Investigate, document, and resolve all issues for licenses that haven't been received within 30 days of submission
• Research jurisdictional licensing requirements for new client locations
• Prepare and process funding requests for client approval
• Prepare bank reconciliations and billing for client accounts and follow up on all discrepancies

Non-Essential Duties and Responsibilities

• Assist other Analysts with missing renewals and license follow-up calls when needed
• Assist Business License Assistants during heavy filing season with scanning, uploading, and file management
• Work directly with clients on data gathering, issue resolution, and jurisdictional issues
• Assist Supervisors and Managers with any special client projects
• Perform other duties as assigned

Education and Qualification Requirements

• Associate's Degree or equivalent work experience required; Bachelor's Degree preferred
• 1-3 years of experience in a business license or permit compliance role, or a related field
• Strong organizational skills and ability to complete high volume of work in a timely and highly accurate manner
• Ability to apply professional knowledge to carry out assignments with limited supervision
• Proficient in Microsoft Excel and Word
• Ability to learn tax compliance software quickly
• Excellent verbal and written communication skills
• Ability to work collaboratively on a team
• Ability to work overtime as required; overtime is expected to be an average of 5-10 hours per week during the months of December - April *Overtime is never guaranteed and is based upon client work-load

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