Desktop Support Specialist I
Job ID
2023-25980
Category
Infrastructure Support
Location
US-OH-Cincinnati
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors.
DMI has grown to over 2,100 employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI is looking for a Desktop Support Specialist I (DSS I) to support our managed services business. Desktop support specialists are expected to provide an excellent end user experience, which includes resolving potential or actual technical issues.
Their day consists of troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies.
They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution.
Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity.
They also help with data back-up duties in case of data corruption.
Duties and Responsibilities :
Work with vendors to troubleshoot and resolve issues.
Qualifications
Education and Years of Experience :
In addition, individuals may pursue Microsoft Office Specialist (MOS) certifications in one or more Microsoft Office products.
Cisco's Certified Entry Networking Technician (CCENT) and Certified Technician (CCT) - Certifications that the DDS I can receive in routing and switching, design, network security, and wireless, among other fields, validate a candidate's ability to install, manage, protect and troubleshoot small branch networks.
Required Skills / Certifications :
Desired Skills / Certifications :
In addition, some specialists may be asked to write instructional manuals or how-to guides for employees or customers who need guidance in routine technical matters
Physical Requirements :
Location : Cincinnati, OH
LI-MS3
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing.
We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients.
The following categories make up your DMI wellbeing :
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status.
DMI is an Equal Opportunity Employer Minority / Female / Veterans / Disability. DMI maintains a drug-free workplace.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
US citizenship may be required for some positions.
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Last updated : 2024-02-25
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