Patient Care Navigator

We are seeking a patient centered individual to join our team of Patient Care Navigators. As a Patient Care Navigator you will interact with patients by assisting with gathering prior authorization from insurance companies, scheduling follow up appointments, surgery and procedures and assisting with physical therapy referrals. If you have experience working in a medical office in registration or patient care, you are our ideal candidate. This position will support physicians in our Ankeny office. Hours for this position are Monday through Friday, 8:00AM - 5:00PM (or until the last patient leaves).

PERKS: DMOS is based in West Des Moines, Iowa. DMOS Orthopaedic Centers offers our staff a work-life balance with generous levels of time off, competitive compensation and unmatched benefits, including affordable health, vision and dental insurance. Our competitive 401K/pension plan is a benefit that contributes to the future of our staff and their ability to live their best life.

Do I want this job? You will be working in our Ankeny office. You will have conversations with strangers who may be in pain and need help. You are an organized individual who can maintain prior authorization logs, surgery scheduling logs and navigate Outlook calendars to stay updated at all times. You will assist in scheduling surgical procedures, review medical documents with patients, schedule and coordinate insurance details for adults and children in need. You will gather and enter information accurately and quickly about patients, insurance and needs. Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us. You will be naturally curious, friendly and helpful. You are able to work alone and alongside others in the same role in an assigned shift, because, ultimately, we are all here to help patients.

Can I do this job? You must be able to be on the phone or sit at a desk for extended periods of time that may seem unnatural. You must have a high school diploma or GED. Prior experience working in a medical office, preferred although not required. You are an excellent communicator both oral and written. Ability to handle multiple tasks at one time while staying organized is a must. Patient information that gets shared in clinic, stays in clinic. You can work the hours for the position (Monday - Friday; 8:00 AM - 5:00 PM with the understanding patient appointments may run late). This position is on the second floor of a medical office building with access to an elevator.

What are we looking for?

• Evidence Based Care Enthusiasts: We approach every day with a patient centered focus and are diligent about an outstanding care experience for all who come to DMOS.
• Emerging Leaders with a Servant Heart: We do everything with the highest level of purpose, preparation and focus for others. We know our best selves are delivered in action, not just words.
• People who want Continuous Learning: We strive to learn everyday through sincere curiosity; we look for ways to improve our patient care, ourselves and the community.
• Vision for the Future: We see a future of patient centered care that allows for minimal disruption to the patient, the provider and peers through outstanding surgical and ancillary services throughout the metro.

What is DMOS: With over 60 years of experience, our dedicated team has been committed to providing patients with the most comprehensive orthopaedic care available in central Iowa. As a surgeon owned, leading and trusted organization, we are devoted to providing world class care to our patients. DMOS Orthopaedic Center is actively improving the lives of our patients by providing the highest quality of care and we are seeking a professional medical professional to help us achieve more!

Who does well at DMOS: People who succeed at DMOS are positive, friendly, professional and data driven. We seek a can-do attitude with a proactive coaching and consulting skill set. This person knows how to communicate positively and professionally to patients, physicians, mid-levels, administrative professionals, and team members. If we are speaking about you, then you may be our ideal candidate. Thank you for considering joining our leading team of orthopaedic surgeons and discover how your talents can change lives.

Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.