Area Director of Operations

dnata is hiring an Area Director of Operations at our HDQ office

*401(K), Paid time off, weekly pay, Competitive benefits *

Based either out of our Orlando corporate offices or Orlando International Airport, the Area Operations Manager at dnata will provide strategic and tactical guidance to achieve company goals spanning multiple operational units. You will be focused on continuous operational and business improvement and utilize your expertise in identifying key issues that impede current or future operations to provide solutions to complex problems within the aviation environment. You will be an essential partner in the development, execution, and communication of business strategies spanning multiple locations to achieve consistent excellence in safety, service, and performance. You will consistently deliver on our promises to our customers through effective leadership, colleague development, and customer partnerships. As a function of this position, you will engage, align, and influence internal and external business partners and stakeholders at every level to maximize results.

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Lead a safety centric culture through consistent execution and implementation of company programs and processes throughout the region.

• Communicate vertically and horizontally throughout the organization to ensure that management teams are informed of issues in the areas of safety, logistics, and planning.
• Ensure that facilities operate in compliance with all company policies and procedures, and adhere to the company's mission, vision, and values statements.
• Ensure consistent practices and processes are utilized in asset management, financial reporting, and state and local government regulations.
• Provide operational input for strategic business planning, technology integration, innovation, and process changes in facilities across the network.
• Develop teams to improve work performance and maximize potential through succession planning, KPI integration, coaching, ongoing training, and mentoring.
• Develop initiatives to improve cost performance and profitability through oversight and analysis of operational budget and utilize results to improve cost performance and profitability.
• Ensure all station management is knowledgeable of all SLA’s and SGHA’s for current and future customers and utilize these documents to deliver on our commitments to our customers.
• Lead the process of scheduling, rostering, and recruiting through consistent review of all station schedules by week, and hold teams accountable for proper rosters, compliance, and recruiting needs.
• Utilize business acumen to review and analyze operational, functional, and customer data, and partner with appropriate resources to execute informed business strategies.
• Schedule periodic communication with customers to ensure satisfaction and provide recognition or redirection to station teams.
• Partner with station & national equipment teams to review budgets, maintain station equipment plans, address issues. and anticipate capital requirements.
• Proactively communicate and partner with senior management team, as well as cross functionally with Commercial, Financial, HR, Safety, and other support teams, to ensure consistent understanding of corporate goals and requirements to achieve regional alignment.
• Carry out management responsibilities in accordance with the organization's policies and applicable laws.
• Related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5 years related experience or training in the ground handling and/or aviation business a must.
• Successful record of strategic and tactical operations management, with oversight of multiple locations and facilities.
• Knowledge of airport operations including asset management, system management, government regulation and compliance, budgeting, and expense analysis.
• Business and intellectual competencies include industry knowledge and understanding, negotiating, strategic and tactical planning, warehousing and logistics, problem analysis, written and oral communication, people development and creativity.
• Ability to analyze and evaluate customer needs to anticipate potential business opportunities.
• Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Pass pre-employment drug screen and background check.
• Ability to proficiently read, write and speak English.
• Travel as required.

dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.