What are the responsibilities and job description for the Service Supervisor - Field position at Dobbs Equipment?
Summary of Primary Functions:
This position is responsible for assisting the Service Department with customer service needs, opening and closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.
Essential Duties and Responsibilities: May include some or all of the following. Other duties may be assigned.
- Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
- Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
- Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
- Assists in processing warranty claims.
- Assists in establishing or adjusting work procedures to meet schedules and deadlines.
- Assists in opening and closing of work orders to insure timely closing to meet company goals.
- Supervises all shop activities when Service Manager is away from Branch.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Skill, and/or Experience Requirements:
High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician or a combination of education or experience. A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred. Organization and communication skills must be highly developed. Computer skills need to be broad based.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra, statistics, and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
This person must possess a valid driver’s license and Forklift Certification.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.
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