HVAC Parts - Service Coordinator

Description

HVAC Service/Parts Coordinator is critical to work with the internal team members & technicians to scheduled service work orders and route the service crews to make needed repairs and complete scheduled projects. Collecting information from a work order, developing an accurate proposal and submitting it to our customers for approval. Maintain accurate reporting of the company’s inventory counts and levels.

• Assists and supports HVAC-R inventory levels, communicate with parts vendors as needed
• Source parts locally as needed to close out calls; may assign DOC part numbers for new parts when required
• Troubleshoot and resolve product issues and concerns, developing and maintaining a knowledge base of evolving products and services
• Document and update customer records based on interactions
• Accurate scheduling and ordering of necessary resources
• Creating accurate proposals and submitting them to our customers
• Develop and maintain professional working relationships with coworkers, supervisors, vendors, customers, and technicians.
• Handle full cycle processes for warranty parts return through credit
• Actively monitor vendor performance, delivery, quality, price, communicate same

Requirements

• Experience in customer service, sales or related field
• Exposure to dispatcvhing, quoting, but willing to train right candidate
• Effective communication with technicians, vendors and customers 
• Monitor changes that affect DOC and customer
• Ability to plan and prioritize, with accuracy in a fast-paced environment
• High school diploma or GED required
• Self-motivated, strong organization and detail oriented
• Excellent written, verbal, and electronic communication skills.
• High school diploma/GED required