Service Support Afterhours Specialist
Job Posting for Service Support Afterhours Specialist at DOC Maintenance Inc
Description
At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1500 stores across the US our full certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reducing down time and minimizing the impact of our customers’ bottom line.
AFTERHOURS SERVICE SCHEDULER – Friday- Tuesday 2pm-11pm
Here at DOC Maintenance, we treat our employees like family! We invite you to join our evolving team where we work hard and play harder!
We offer a variety of company perks such as:
Amazing family-oriented culture, with a Teamwork atmosphere
Employee engagement activities
Occasional company provided lunches.
Team Building activities
Community Giving Back initiatives
Dedicated Employee Parking raffles
Company Yearly Events
General Position Summary:
The Afterhours Service Scheduler will collaborate with Technicians and Customers to create and maintain service calls, based upon geography, priority, and problem type to ensure maximum efficiency for service delivery.
Essential Functions:
- Route and Dispatch Remote Field Service Technicians to repair and maintain equipment at customer sites.
- Communicate updates with the team and escalate concerns as needed.
- Updates customers as needed.
- Develops a strong team relationship with Technicians and Co-Workers.
- Able to Multi-Task and be detailed in a fast-paced customer service environment.
Requirements
JOB COMPETENCES/EDUCATION:
- H.S. Diploma or Equivalent
- Ability to Provide an Amazing Customer Service Experience
- Proven Written and Verbal Communication Skills
- Strong in MS Office, Especially Excel
How you will benefit:
Excellent and comprehensive benefits packages are just another reason to work for DOC Maintenance.
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Life Insurance, Short Term and Long-Term Disability options
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