Billing Customer Service Representative

The Billing Clerk will assist billing and collection/administration departments with the responsibility of billing, and payment collection of Cypress Healthcare Partners and its affiliated clinics. Duties include typing/data entry, filing, telephone communications with patients and insurance companies, as well as general clerical tasks.

KEY RESPONSIBILITIES & DUTIES:

• Ensures that goals and objectives established in conjunction with senior management and the Billing and Collection Team are attained.
• Sorts and distributes daily incoming mail and transmittal mail.
• Prepares and Stuffs mailers and appropriate forms to payers and/or patients.
• Becomes familiar with the EOB.  Learns to identify the patient's name, date of service, amounts billed and amounts paid. 
• Stays informed of changes in billing procedures that impact process and/or reimbursement effectiveness.
• Distributes patient medical records, EOBs, and other paperwork to the appropriate staff.
• Processes correspondence and requests from payers. 
• Posts all necessary notations on accounts. Documentation in the "Comments" and "Reminders" sections of accounts is critical and mandatory.
• Examines work for exactness, neatness, and conformance to policies and procedures.

KNOWLEDGE, SKILLS, AND ABILITIES 

• Must be able to communicate effectively in English, verbally, and written. Additional languages are desirable.
• Excellent customer service and phone etiquette skills.
• Must be able to maintain a high degree of confidentiality and work well under productivity standards.
• Able to prioritize and balance the workload on short and long-term company needs.
• Must be able to work independently and be able to solve problems efficiently and accurately.
• Able to create channels of communication to obtain information necessary to perform job tasks.
• Strong organizational skills with the ability to prioritize a high-volume workload.
• Must be comfortable with Microsoft Word, Excel, PowerPoint, and Outlook. 
• Helpful attitude, positive teamwork spirit with a willingness to help.

CREDENTIALS/EDUCATION/EXPERIENCE 

• High School Diploma or Equivalent required.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; climb or balance, and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus (e.g., work a telephone, computer, copy machine, fax machine, etc.).  

#healthcare, #Billing