Field Service Technician

Field Service Technician
Manhattan and Outer Boroughs

Job Summary:

Docutrend Imaging Solutions is a document technology company founded in 2002 to deliver products and services that help business communicate more efficiently and effectively. With offices in New York, New Jersey and Pennsylvania we are currently looking for a talented and motivated experienced Canon Field Technician for our growing service department. This individual will service customers within their assigned territories. Our field technicians are experts in the latest and best office imaging solutions that maximize productivity while reducing costs. Our success is a result of well-trained, motivated and focused teams with excellence in technical and customer service.

Functional Responsibilities include, but are not limited to:

Performing dally activities and responsibilities by safeguarding Docutrend assets and resources and adhering to Docutrend policies and procedures as delegated or assigned by management.

Supports assigned territory through established technical productivity standards/benchmarks including; average calls per day, repeat and incomplete calls 1st call efficiency.

Establishes and maintains a high quality of customer service, support and productivity by satisfying technical standards of product service and support within branch, service territory, and back-up territory while responding to customers’, colleagues’ needs or commitments promptly and with a sense of urgency.

Timely and accurate communications with the highest degree of integrity while reflecting ethical practices to our customers, staff and management and required reports including; service reports, expense reports, time cards, quality reports, customer or product concerns and escalation of more complex situations to the next level.

Skills/Competencies/Experience:

• Hands on work experience with Canon or Kyocera product lines.
• Canon, Kyocera Certifications a plus
• Two – five years related experience in the copier industry
• Strong general hardware / connectivity troubleshooting ski

• Valid driver’s license in good standing is required for car territories. Company vehicle or car allowance would be provided based on your assigned territory.

Education/Training/Certification:

Associates degree in a computer industrial / electronics or equivalent experience in the copier industry.

This is a remote based role that will require local travel within the 5 boroughs.

We are an AA/EOE employer.