Job Duties and Responsibilities

• 
  Demonstrate an ongoing commitment to delivering excellent customer service. This involves interacting with guests in a courteous manner, and being able to answer questions professionally.
• Assists with hiring, motivating, evaluating and directing staff to ensure adequate guidance and resources to accomplish established departmental goals and objectives. Ensures that all employees receive the training, support, guidance, feedback and resources necessary.
• Supports Director to schedule adequate staff to meet both the changing ski/snowboard lesson demands and budget guidelines.
• Assists Director to maintain a detailed, organized and accurate scheduling tool. Monitor and ensure staff schedule accountability.
• Schedule instructors to daily lesson assignments and complete required daily documentation neatly and accurately.
• Supervise and observe the teaching and learning progress of classes and make corrections as necessary in an appropriate manner being aware of both guest and staff perspectives.
• Continually monitor class sizes and splits. Make decisions that help promote profitability, safety and quality in lessons and support instructors’ success

• 
  Clinic instructors as directed by the Snowsport Director following the departmental policies and procedures.
• Set a good example for instructors by improving your own riding, teaching, clinician, organizational, and management skills.
• Manage and be leaders in the department risk management program.
• Assist Director with the development, of departmental trainings; including accurate and updated documentation of training.
• Work with snow removal teams on snowy mornings.
• Help with set-up and tear-down of daily lesson equipment.

Job Qualifications

• 
  Advanced ski / snowboarding ability required
• Level II or Level III certified member of PSIA/AASI
• Prior supervisory experience required
• Willingness to continually learn and update knowledge of skiing/snowboarding and instruction through attending both ski/snowboard school and PSIA/AASI functions.
• Well educated in the American Teaching System and the Dodge Ridge Snowsports School Progressions.
• Strong communication skills, both verbal and non-verbal.
• Understanding of technical knowledge and methodology required explaining the fundamentals of skiing and snowboarding.
• Must be aware of the ski areas terrain and facilities.
• Neatly groomed and ski/snowboard equipment in good condition, leading to a professional over-all appearance.
• Knowledgeable of equipment needs and standard procedures for its care and safe operation.
• Safety and risk oriented.
• Proficiency using Microsoft Office
• Willingness to work during extreme weather conditions.
• Good physical conditioning, including flexibility, strength and endurance.
• Heavy and awkward lifting up to 50lbs
• Must possess a valid driver's license and meet the Motor Vehicle Record qualifications as outlined in the Fleet Safety Program.

Job Attitudes

• 
  Provide a positive and helpful attitude towards all our guests and all Dodge Ridge employees.
• Support the Company’s policies and procedures.
• Support the harmony and goodwill of the Company.
• Be an effective team leader and motivator for the department.

Work Schedules

Working Conditions

Uniforms

Items You Must Provide

• Ski / snowboard equipment and ski bindings that pass a binding function test (you should be aware you are responsible for any damage to your equipment while at work.
• Goggles
• Sunglasses
• Sunscreen
• Gloves
• A lock for your locker
• All base layers appropriate to the conditions.