Summary of Job Purpose

The Sports Shop is a fast-paced environment focused on ticket sales, selling hard goods, soft goods, and accessories. The Sports Shop Sales Associate is in charge of maintaining the quality of the store’s presentation by monitoring and maintaining the inventory, organization, and cleanliness of the store. They will be trained to know products inside and out, i.e. specifications, price, function, and how they compare to similar, competing products. This position must complete accurate transactions, perform end-of-day closing procedures, present exceptional guest service, and understand how individual products can assist and improve guest experience at Dodge Ridge. This position needs to have excellent communication skills and establish rapport through successful sales. This is a KEY member of the Dodge Ridge Team.

Job Duties and Responsibilities

• Provide courteous, professional and prompt guest service. For example: bright smiles when a guest enters and polite “thank you” as they leave, problem solving and suggesting similar, complementary, or related items that might be of interest to them.
• Sales orientated. Ability to achieve sales through great customer service.
• Resolve customer problems efficiently and tactfully, directing them to the appropriate person if necessary.
• Accurately complete all types of sales transactions on Point of Sale, and be responsible for correctly balanced ‘turn-ins’.
• Assist with inventory controls as requested.
• Assist with store merchandising.
• Assist with ticket sales
• Maintain a clean and organized shop.
• Responsible for learning and staying informed about products’ specifications and attending all sale clinics.
• Able to learn and assist in repair shop if needed.
• Maintain a helpful and friendly attitude at all times.
• Stock organized in the back room.
• Arrange the merchandise on the store floor. This means placing the products in an organized fashion on shelves, racks, counters, and sales displays.
• Identifying customer needs and directing them to an appropriate product.
• Assisting other departments as needed.
• Responsible for end-of-day closing procedures.

Job Qualifications

• Prior experience in retail sales.
• Be courteous, and efficient in work habits and maintain a tidy appearance.
• Must have exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Possess knowledge of skiing and riding.
• Heavy and awkward lifting to 50lbs.
• Applicants must be 18 or older.

Job Attitudes

• Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.
• Support the Company’s policies and procedures.
• Support the harmony and goodwill of the Company.
• Be an effective team leader and motivator for the department.

Work Schedules

Working Conditions

Uniforms