General Manager

Dogtopia, the industry leader and fastest-growing dog daycare, boarding and spa services company has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager.

This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! This position has potential to grow significantly as we expand and grow.

What we offer: Lets look at what Dogtopia does for you
Its always "bring your dog to work day!"

Competitive Salary, Holidays, Bonuses, Profit-Sharing.

Education in dog behavior, dog obedience, and training, as well as, certifications.

Fun, dynamic team culture with colleagues at more than 180 locations nationally.

Develop your skills related to sales, customer service and building a high-performing team.

This position reports directly to and collaborates with the local franchise owner whose focus is to make you and your whole team successful.

What you offer: Lets look at what you will bring to Dogtopia
Team Management to create a positive, trusting and productive team culture:
Hires and manages all team leaders, front desk and PPRM (Pet Parent Relationship Manager).

Maintains optimum staffing and development with all employees.

Leads by example and coaches all on contributing to a positive team-oriented culture.

Delivers written performance reviews and gives employees corrective coaching or positive acknowledgement when due!

Coaches all employees on our Dogtopia-isms, the rules by which we operate:

We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like Its the Most Exciting Day Ever!

Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete:

Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopias safety and cleaning standards.

Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Maintains emergency plans and provides occasional training to remind all employees how to handle the unusual situations.

Financial and Administrative
Ensures all KPI (Key Performance Metrics) are met and exceeded, including Gross Revenue and Net Profitability.

Develops team in up-selling and using dog Evaluations to grow revenue.

Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.

Communicates any concerns or needs to franchise owner proactively after attempting to resolve issues.

Customer Service and Presentation
Works with the Dogtopia Support team and vendors to ensure our Pet Parents, Furry Friends and staff have an exceptional experience at Dogtopia of Boise.

Maintains a neat and organized Front Desk team and area at all times. This includes holding the team to professional clean dress standards.

Sets the example for the team on the 3-S's (Smile, Story and Satisfaction) and hold everyone accountable to the internal and external customer service standards.

Keeps the team members engaged in their duties; help each team member perform at their best level.

Strive for high customer review ratings!

ENJOY your team! GROW your team! And PLAY to your fullest potential!

What we require: Lets look at what is required for this position
Bachelors degree or equivalent.

At least 2 years of experience managing people.

Knowledge of dog behavior and/or dog care.

Experience managing budgets and maintaining HR compliance.

Proven track record of creating a high-performing team environment.

As the General Manager, you are responsible to work with all customers, vendors and team members to ensure our operation sets the highest standards of dog care and satisfaction to our customers.

Top 5 Reasons you will LOVE being a Dogtopian
1.Your customers are ALWAYS super happy to see you.

2.You will make money doing something that makes you SMILE every day.

3.Flexible schedules and super supportive colleagues.

4.Advancement opportunities and interesting training.

5.Free day care for you dog.

Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person