What are the responsibilities and job description for the ROVER / FLOATER position at Dogtopia?
Description
Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist in all areas of Dogtopia as a Rover. This role will be cross trained as a Canine Coach & Front Desk Coordinator.
Core Competencies:
- Consistent and timely attendance
- Ability to learn dog recognition
- Completion of all e-learning platforms
- Meal prep
- Proper door control in all rooms
- Ability to help in grooming task
- Safety is always number 1!
Jack of all Trades
- Support playroom sta! with day-to-day task
- Proper use of crate time and spray bottle
- Able to perform meal prep with little or no guidance
- Stores daycare and boarding belongings properly with correct labels
- Ability to coach others with positive feedback and hold them accountable
- Help coach the team on our Dogtopia-isms
- The rules by which we, as Dogtopians live by are:
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like It’s the Most Exciting Day Ever!
Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
- Keeping playrooms clean of messes at all times
- Does walk through and risk awareness inside and outside playrooms
- Ensure playrooms are following proper policies and procedures
- Cleaning may include mopping, sweeping, trash, and water refill
- Equipment check for proper operations
- Being proactive in making sure dogs are always in a CLEAN and SAFE environment is key!
Health and Grooming
- As a member of the team you will be taught how to bathe and nail clip when needed
- Will learn how to identify dog breeds and behaviors
- Report dog scuffles right when they occur for safe wound cleaning if needed
- Work with team to assure our Quality of Care sets the standards for dog care
Customer Service & Presentation
- Ability to work cohesively with their team in a respectful and professional manner
- Excellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction)
- Be knowledgeable on pricing and services
- Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!
- ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Rover you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.
Requirements
Qualifications:
- Must love dogs
- Ability to spend up to 100% of work time standing
- Ability to work flexible days and hours, including holidays and weekends
- Ability to work cohesively with others in a fun, fast-paced environment
- Strong customer service skills
Personal Characteristics:
- Detail oriented
- Quick thinker
- Emotionally intelligent
- Outgoing, enthusiastic by nature
- Fun-loving
- Strong multitasker
- Excellent communicator
