Teller

Description

Join Dogwood, a North Carolina state-chartered community bank recently named as a Best Employer in North Carolina for 2023! Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities. 

Position Summary

Performs over-the-counter banking transactions with speed, efficiency and accuracy. Delivers superior service to maximize sales, customer satisfaction and retention. Communicates with customer to determine banking needs. Generates referrals that result in sales for the Bank. Accurately balances a cash drawer and shows responsibility in handling cash and Bank securities on a daily basis.

• Performs over-the-counter banking transactions in accordance with Bank productivity standards. General functions include:
• Accepting DDA, savings deposits
• Cashing various types of checks within established authority
• Processing withdrawals or advances from various accounts within established authority
• Accepting payments for loans and safe deposit rentals
• Processing customer requests for exchange transactions, currency/coin, foreign currency and traveler’s checks
• Submits customer items for processing
• Performs and models service standards in interactions with customers.
• May have responsibility for managing or assisting with transactions dealing with the vault.
• Responds to customer questions, referring or escalating customers as necessary.
• Educates and directs customers to appropriate delivery channels.
• Builds long-term relationships with Bank customers by providing individualized service.
• Recognizes and uses cross-sales opportunities to generate qualified referrals.
• Supports and participates in Bank sales campaigns.
• Contributes to teamwork by assisting and supporting Bank staff as appropriate.
• Works efficiently to minimize operating losses and cash differences. Maximizes fee collections.
• Performs other duties as required.

Requirements

• Must be a high school graduate or equivalent.
• A minimum of 1 years’ Teller experience.
• A general knowledge of basic mathematical calculations and techniques is required.
• An overall knowledge of typical bank-related products and services is strongly preferred.
• Customer relations experience would be helpful in dealing with customer assistance and satisfaction. Bank operations exposure would be an asset in understanding why procedures are required.
• Strong math skills are required.
• The ability to balance transactions and utilize strategies for balancing transactions is essential.
• Must have the ability to communicate effectively with customers, employees and management.
• A professional appearance and demeanor is required.
• Proficiency with Windows-based computer systems and various financial-related software is required.

Physical Demands/Work Environment Requirements:

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, bend and lift up to 50 pounds. Must have the ability to work the days and hours required to fulfill the essential functions of the position.

Mental Demands:

Learning, thinking, concentration, the ability to interact with others, the ability to exercise self-control, and the ability to work under stressful conditions, particularly in customer relations’ situations are necessary. Must have the ability to make decisions and exercise discretion when necessary.