What are the responsibilities and job description for the Food Runner position at Dolce Philadelphia?
The Food Runner is responsible for delivering food orders from the kitchen to the guest's table efficiently and accurately, and acting as a liaison between the front and back of house to ensure effective communication.
Duties and Responsibilities:
Delivers food from the kitchen to the guests tables rapidly and accurately
- Runs completed dishes to guests without “auctioning” off food items at table
- Describe various food dishes to customers
- Maintains a working knowledge of full food and drink menu
- Checks with guests during dining experience to confirm satisfaction, as needed
- Acts as the contact point between Front and Back of house staff
- Acts as support to bus servers, when possible
- Keeps all service and table areas clean, organized and stocked
- Ensures all tables and chairs are steady and sturdy
- Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling
- Practice highest regards for safety within all areas and with all materials
- Follow and adhere to all standards set forth by the Board of Health
- Performs other related activities as assigned by management
Qualifications
- Deliver timely and courteous service to LDV Hospitality guests in adherence to our company policies and procedures
- Ability to speak, understand, read and write in English
- Must have basic math skills
- Maintain friendly, helpful and positive attitude at all times
- Strong customer service background
- Ability to have an outgoing, friendly disposition for guest relations
- Working knowledge of the full menu, including recipe details
- Adherence to company, state, and county sanitation standards
- Strict adherence to posted schedule and clock in/out at times
- Attendance to company meetings and training seminars as required
- Responsible for training and developing new employees to LDV Hospitality’s standards of service
- Adherence to company uniform and grooming policies
- Perform all other related and compatible duties as assigned by management
- Adhere to all HR policies and procedures
Education, Experience, Knowledge Requirements
- 1-2 years experience as a Food Runner in a similar caliber establishment is preferred
- A high school education is required
Physical/Special Requirements
- Ability to lift 50 pounds on a regular basis
- Ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day
- Mobility and manual dexterity appropriate to staff in the Food Runner position
Work Environment
- Ability to withstand a high volume of business and the movement, noise and temperature extremes associated with that volume
- Ability to perform essential job functions under pressure, maintain professionalism when working under stress
INDFOH
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