What are the responsibilities and job description for the IT Help Desk Technician position at Dolco Packaging?
Come grow with us! At Dolco Packaging (a Tekni-Plex company), we keep food fresh and safe for families in our communities, and YOU can be a part of this!
We are seeking a part-time IT Help Desk Technician for our Dallas location. Specific responsibilities will be:
1. Bring advice and technical support on software and hardware to end users, to solve Service Desk´s assigned tickets.
2. To accomplish a 98% of compliance on assigned tickets attention and resolution time.
3. Responsible for IP Telephones configuration and troubleshooting.
4. Configuring and supporting mobile devices and intelligent phones (Tablets, iPhone, IPads)
5. Configuring and supporting printers
6. Responsible for asset tracking and maintaining an up-to-date inventory of IT equipment.
7. To configure, upgrade and maintain computer anti-virus on the network to ensure data security and protection.
8. Provide troubleshooting for Internet Explorer, Adobe Creative Suites, Microsoft Office Suites and other hardware and software applications.
9. Manage administration of user accounts including email, remote access, etc.
10. Assist in setting-up and upgrading computer systems for end users.
11. Maintain and troubleshoot LAN/WAN connectivity issues.
12. Provide end users with training on applications as needed.
13. To check that all IT systems are working efficiently and optimally.
14. Monitor and report any detected breach of the IT acceptable use policy or generally accepted IT safe practices to the Infrastructure Manager.
15. Coordinate activities with IT vendors to provide solutions to the business (Connections, VPNs, Cabling, Cameras service, printer, etc.)
1. To monitor providers’ services
2. Actively participate in improvement projects
Job Type: Part-time
Pay: $19.00 - $21.00 per hour
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- Dallas, TX 75237: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $19 - $21