FLEET CUSTOMER SERVICE REP

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

Duties & Responsibilities: What major responsibilities does this position have and what percentage of time is spent on completing them? ▪ Plan and assign outbound, vendor backhaul, and OVD loads ▪ Plan and assign rolltainer sweeps and dunnage consolidations▪ Reporting Function: ▪ Report on time load pick up▪ Report on time store delivery▪ Report BOL pick up▪ Report on tractor utilization▪ Report on vendor backhaul pickup and delivery ▪ Answer and process driver load messages through satellite communications and plan swaps ▪ Resolve load issues involving bust outs, over weights, and/or paperwork issues ▪ Answer telephone calls from drivers, vendors, DCs, SSC and other external sources▪ Work with drivers to ensure they understand their paperwork, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.Plan and assign outbound, vendor backhaul, and OVD loads ▪ Plan and assign rolltainer sweeps and dunnage consolidations▪ Reporting Function: ▪ Report on time load pick up▪ Report on time store delivery▪ Report BOL pick up▪ Report on tractor utilization▪ Report on vendor backhaul pickup and delivery ▪ Answer and process driver load messages through satellite communications and plan swaps ▪ Resolve load issues involving bust outs, over weights, and/or paperwork issues ▪ Answer telephone calls from drivers, vendors, DCs, SSC and other external sources▪ Work with drivers to ensure they understand their paperwork, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

Qualifications

Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?▪ Proficient communication (written and verbal), listening, and interpersonal problem solving skills▪ Knowledge of dedicated transportation operations▪ High attention to detail, strong planning, and organization skills▪ Understands driver logs and hours of service ▪ Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking. ▪ Ability to function in a high-stress environment▪ Must know MS Office software Work Experience &/or Education: What are the minimum Work Experience &/or Education: What are the minimum education and/or experience requirements necessary to perform this job?Bachelor’s degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.One to two years customer service experience preferred One to two years onsite driver dispatch experience preferredOne year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400