Bilingual Spanish Manager In Training (MIT) - Nampa

Job Title: Store Manager in Training

What we do?

We're a short-term lender who serves our community by offering our customers a solution to their financial needs.

Why YOU should work here!

Every employee can be a Rock Star at DLC! This position involves training to oversee the day-to-day operations of their assigned store. It is the Manager in Training's responsibility to ensure that the store operates smoothly, that excellent service is provided to all customers, ensure that all transactions and reports are completed with 100% accuracy, and the store is meeting growth and collection goals.

The MIT works with the Loan Processors as they assist customers by meeting their short-term financial needs. This involves turning inquiries into applications, collecting on past due accounts, and overall loan portfolio performance. The MIT will answer any questions that arise and collect on any loans that have become past-due. The Manager in Training is expected to maintain clear and constant communication with the Loan Processors and Regional Manager.

WAIT...there's more! We also offer the following:

• Opportunity for growth and advancement
• Paid Time Off
• Closed major holidays
• PTO accrual starts on first paycheck
• Fun giveaways for employees (concert or event tickets)
• Performance based contests
• 401(k) Plan
• Healthcare Plans including dental and vision
• Life Insurance
• Steady hours
• Sundays Off

READY TO APPLY???

Essential Duties and Responsibilities:

Managerial Responsibilities

• Responsible for proactively managing the efficient day-to-day operations and overall performance of assigned store.
• Ongoing employee training to cultivate knowledgeable store employees.
• Responsible for accounting functions including reporting, tracking, transfers, balancing, and reimbursements.
• Handle all issues that have elevated beyond the Loan Processor.
• Responsible for attending court hearings on past due accounts.
• Ensure all areas of store compliance expectations are met.
• Complete opening and closing procedures.
• Measure, track, and address employee performance.
• Maintain a high quality of inside/outside store appearance.

Customer Service Responsibilities

• Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person, promptly responding to all customer needs.
• Greet all customers by smiling, standing up, and asking how we may help them.
• Explain the benefits of Dollar Loan Center's programs versus the programs of other loan companies.
• Provide accurate information on customer questions that are consistent with Dollar Loan Center's expectations.
• Consistently use professional, non-offensive language when interacting with customers and co-workers.
• Consistently ask for customer service reviews.

Loan Analysis

• Analyze each loan application for complete and accurate data and clarify any questionable information with the prospect before processing the loan.
• Ability to process new loans in less than 30 minutes.
• Understand and follow underwriting guidelines to set appropriate credit limits.
• Provide thorough and effective contract explanation on every loan.

Sales

• Look for ways to approve rather than deny applicants.
• Remind customers of credit limit in person or over the phone and present options for credit limit increases.
• Understand and be able to clearly explain the DLC Advantage and DLC Challenge.
• Consistently ask for referral business.
• Place marketing calls to customers on a daily basis.

• Establish and maintain relationships with local businesses for potential partnerships.

Collections

• Make timely, consistent, and effective collection calls on all past-due accounts.
• Know and follow all applicable Dollar Loan Center collection guidelines.
• Enter clear, concise collection notes into customer accounts.
• Follow all state and federal collection laws and regulations.

Technical Skills

• Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, late charges, etc.
• Accurately count money and make change. Ensure loan funds are disbursed accurately.

General/Other

• Maintain customer confidentiality and privacy.
• Manage time effectively and perform job duties with little or no supervision.
• Maintain satisfactory attendance record.
• Cultivate and maintain a harmonious work environment.
• Accept feedback for ways to enhance store and position performance.
• Keep the entire office space clean and organized and stocked with supplies.
• Abide by Dollar Loan Center dress code.
• Consistently exhibit a higher standard of Core Values of Dollar Loan Center.
• Manage confidential information.
• Other duties as assigned.

Requirements for Education and/or Experience:

• High school diploma or equivalent.
• Minimum two years previous customer service experience.
• Computer literate.
• Previous experience in areas such as lending, cash handling, and collections.
• English/Spanish bi-lingual a plus.
• Familiar with basic office equipment.
• Have reliable transportation.
• Satisfactorily pass a background check.

Abilities:

• Excellent verbal and written communication skills.
• Ability to moderate a team.
• Proficient with Microsoft Office Suite or related software.
• Travel and cover other office locations to fulfill company needs.

Work Environment:

Requires working indoors in environmentally controlled conditions. Job tasks are performed in close physical proximity to other people. Travel to multiple sites.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; talk or hear; on occasion, climb or balance; stoop, kneel, crouch, or crawl. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

What are you waiting for? APPLY ALREADY !!!