Community Specialist - Sales and Leasing - The Shops

Who we are:

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

What we’re looking for: 

The ideal candidate will be an expert at communicating clearly with fellow staff, members, prospective members, and guests in a friendly, diplomatic manner. Like the entrepreneurs who cowork with us, the Community Specialist must be highly flexible, adept at multi-tasking, attentive to detail and able to take initiative quickly to resolve issues efficiently.

The ideal Community Specialist will be plugged into the New Orleans’ entrepreneurial community and proactive in staying abreast of developments impacting creative professionals. As part of the small staff, you are a team-player committed to The Shop’s success and growth. You are extroverted and thrive on working with people, anticipating their needs, and surpassing their expectations. You have a contagiously good attitude and are willing to continuously learn.

What you'll be doing:

• Provide superlative customer service to members and guests including troubleshooting and resolving member issues with professionalism and patience.
• Identify and implement leasing initiatives to generate leads, maintain healthy pipeline and convert into sales to maintain 100% occupancy.
• Identify prospect and member needs and responsively tailor offerings, follow-up throughout life cycle of potential and actual member at all stages of their relationship to The Shop.
• Facilitate member renewal process to increase retention and revenue opportunities.
• Conduct tours and sell space and products by effectively articulating The Shop value proposition and differentiators.
• Identify and recommend opportunities to improve amenities and benefits, increase revenue, reduce expenses with continual focus on adding member value.
• Execute Membership Agreements with attention to detail, schedule Move-In and work with team to ensure positive onboarding experience.
• Meticulously track and manage all lead activity in CRM.
• Provide regular overviews of prospective and new members to Shop team and leadership to help with marketing and sales efforts.
• Engage with local business and community organizations to promote The Shop, develop network and identify potential members especially when working events hosted at The Shop.
• Create a welcoming, engaging positive environment and experience for members and guests.
• Support curation, management and execution of community programming, event bookings and sales.
• Assist in maintaining the physical space to its highest quality.
• Assist with front desk operations, greet and check-in members and guests, address inquiries, answer phones, and direct traffic.
• Maintain, stock, and curate a small marketplace of food and beverage items.
• Use a company provided credit card to make purchases and record expenses according to company policies.
• Troubleshoot food and beverage and office equipment including keg taps, coffee machines and photocopiers.

Skills, Experience, and Qualifications Required:

• 3 years of relevant experience in coworking, hospitality, sales, customer service or events.
• Required Associate’s degree in Marketing, Communications, Business, Hospitality, or a related field. Bachelor’s degree preferred.
• Ability to multitask and do several things with constant interruptions.
• Exceptional verbal and written communication skills.
• Performance of light physical maintenance tasks including using a ladder and simple hand tools.
• Collaborative and reliable team player.
• Warm and approachable.
• Passion for entrepreneurialism and community building.
• Self-starter who can work independently.
• Comfortable with multi-platform technology and troubleshooting.
• Computer proficiency including but not limited to Microsoft Office.
• Highly dependable and professional demeanor.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items at or under 45 pounds.

Work Hour Requirements:

• Ability to work a flexible schedule based on the needs of the property as well as the company needs, including shifts that include evening and weekend events.
• Regular, dependable attendance, and punctuality.

Company Benefits:

• Health and wellness benefits with 4 different plan offerings.
• Company-paid Life Insurance and Short-Term Disability.
• Paid Parental Leave Program (up to 8 weeks of 100% pay).
• 401(k) matching program (up to 4%).
• 10 days of paid vacation, 7 sick days, and 10 company holidays annually.
• Competitive compensation with annual bonus potential.
• Fun extracurricular activities and perks.
• MyDomain discounts at local businesses.
• 2 Volunteer days and an annual community day where we get to give back, together!
• Professional development opportunities.

This job description is not all inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.