Automotive Business Development Center (BDC) Agent

Are you looking for an environment that thrives on professionalism? One that rewards those among us that are self-motivated and possess strong work ethic? A positive environment of good natured competition and teamwork? Do you enjoy engaging with the public to achieve a goal? Do you have the personality to view objections as simply guidance toward meeting the customers? wants and needs?

Beyer Volvo Volkswagen Mazda of Winchester is adding to the BDC Sales team. 

Responsibilities:

• The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Duties as following;  
• Handle all guest inquiries with a focus on 100% guest satisfaction.  
• Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit Beyer Volvo Mazda Volkswagen of Winchester.   
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.  
• Maintain and communicate exceptional product and inventory knowledge to our guests.  
• Gather and track all guest data as directed; accurately enter into BDC database.  
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.  
• Work in close proximity with other Sales BDC Representatives in a team based environment.  
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.  
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.  
• Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.  
• Participate in departmental and dealership meetings; other duties as assigned by management.  

Qualifications:

• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.  
• Proficient in basic math and writing skills.  
• Proven customer service track record or obvious desire to provide next level customer service.  
• Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).  
• Pass drug testing, background investigation/interview and pre-employment assessment.  

Benefits:

• Competitive Pay Plan here at Beyer Mazda Volvo Volkswagen of Winchester; Hourly plus commission based.
• Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday  
• Internal Promotion Opportunities and Ongoing Training  
• Employee Discounts