Our new Chrysler Store, conveniently located right off State Route 33 in scenic Rockbridge, Ohio, is seeking an individual to assist in writing repair orders, providing excellent customer service, and ensuring customer retention.
Service Advisors will :
Greet customers and assist them with any inquiries they may have
Perform vehicle walk around inspections and document customer concerns to enable the Technician to properly diagnose and service the vehicle
Consult with customer on applicable service specials
Prioritize required services and be prepared to provide options upon request
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes
Remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
In order to be successful in the position, Applicants must :
Possess a positive attitude with outgoing personality
Must have understanding of Ford vehicles and of automotive service repair
Must be willing to undergo a background check and pre-employment drug screen
Must have a valid driver's license
Previous Service Writer experience is preferred but not required
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