Donor Support Coordinator I

Redefine your Life today! 
 
Become a Donor Support Coordinator and help save lives! 
 
Donor Network of Arizona (https://www.dnaz.org/) offers a competitive salary and benefits, but more importantly offers work in a field that touches lives every day as we connect the generosity of donors to those in need for the purposes of life saving donation.  

Employee Benefits: 

• Starting from $26 per hour 
• Additional Shift Differential pay from $2.24-$6.25 for night shift
• Regular overtime available  
• Organizational Incentive Program Annually, up to 10% (7% at target)* 
• Generous Medical, Dental & Vision Insurance 
• Life, LTD & STD Insurance  
• Voluntary Life Insurance options 
• 403(b) Retirement Plan w/ employer match 
• (15) Days Paid Time off (PTO) 
• (10) Paid Holidays 
• Generous Tuition Reimbursement Program 
• Employee Assistance Program 
• Employee Wellness Program 
• Tobacco Free Workplace  

About the Team:

Donor Network of Arizona is seeking an emotionally strong, genuine, compassionate, intuitive and mission driven individual to medical screen patients with hospital staff, medical examiners, nurses, and organ recovery coordinators, evaluating lifesaving transplant donation suitability. 
This Donor Support Coordinator must possess a strong desire to help others and be comfortable frequently working with families over the phone at their most devastating time of loss. Our ideal candidate is someone who thrives in working as part of a team of professionals dedicated to on-going learning with one another in a collaborative style. Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet.  Because of the nature of the work, this person must have proven experience in managing and resolving conflict in a positive way. You must possess excellent communication and relationship-building 
skills.  Working knowledge of various cultures and their beliefs as well as experience with diverse populations is a real benefit.   
 
Job Duties: 

The Donor Support Coordinator screens patient medical and social history with nurses, family members, administrative personnel and technicians; donor case management, customer service, adherence to policy, bulletins and advisories; document accurately, thoroughly, timely, and professionally according to department procedures; coordinates and dispatches technician teams; Obtains and verifies the legal consent. Communicates and guides next of kin family members providing information about the gift of donation immediately after the loss of a loved one.  

You will enjoy a great 12-hour work schedule. 

This is a 24/7 operation with shifts based on seniority and this position will join the night shift from 7pm-7am.

Night, evening and weekend shift differential from $1-3 per hour. 

Extensive training, coaching and development leading to competency certification as required to perform job duties.

Must be able to retain and recall knowledge, leverage experience and training to obtain and accurately document a vast array of medical and social history for the purposes of transplantation.

Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet.  

Qualifications:  

Bachelor's Degree or higher  preferred, and or equivalent experience
 Excellent verbal communication and written skills  
 Basic computer literacy with a minimum typing speed of 25 wpm  
 Definitive Team Player  
 Knowledge, work, and life experience to connect with families in a meaningful way 
 Must demonstrate and draw from experiences, this is not an entry level position 
Prior management experience a plus-Prior Scribe experience a plus

Donor Netwwork of Arizona is a drug free workplace