Donor Record Coordinator

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

GENERAL JOB FUNCTION

The Donor Record Coordinator I is primarily responsible for the timely review, completion, and approval of donor records; and timely sharing of donor information in compliance with Donor Network West procedures, regulatory requirements, and standards.

• Ensures timely and accurate completion of donor records
• Identifying and correcting omissions and errors directly or by requesting corrections by the individual(s) making errors
• Obtaining medical records (communicating with HIM departments, accessing EMRs)
• Contacting Coroner’s offices and hospitals for missing information
• Contacting physicians for donor information
• Contacting government agencies for donor death information
• Reviews and approves records as complete and accurate according to organizational, industry, and regulatory requirements
• Transmits / communicates donor information to affected parties such as tissues processing establishments and transplant surgeons in a timely manner
• Interacts with tissue processing establishments on a routine basis to receive status updates on pending records and respond to correction or information requests
• Reconciles and assesses referrals and hospital records to assure accuracy and compliance with applicable regulations.
• Maintains donor and recipient confidentiality at all times
• Participates in quality and performance improvement efforts (goal setting, procedure changes, lean projects, metrics, etc.).
• Assists medical record review process by conducting initial reviews and identifying missed organ referrals that require further investigation.

• Completes job responsibilities at direction of management or senior team members with supervision as needed 
• Developing knowledge of applicable procedures, standards, and regulations
• Average performance metrics relative to peers
• Flexible team player with excellent interpersonal and customer service skills
• Proactive with a strong work ethic, excellent time management, and able to perform at a high level with limited supervision
• Clear written and oral communication
• Attention to detail and ability to create and maintain regulatory documentation / records

• Completes job responsibilities at direction of management or senior team members with supervision as needed.
• Developing knowledge of applicable procedures, standards, and regulations.
• Average performance metrics relative to peers.
• Flexible team player with excellent interpersonal and customer service skills.

• Associates or Bachelor’s degree in biological sciences or equivalent degree/diploma/certification in an allied health field. Relevant experience in critical health care or transplant fields may be substituted for educational requirement.

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.