Partnership Fulfillment Associate

The DonorsChoose offices remain closed due to the COVID-19 pandemic and we're all working remotely. We plan to reopen our offices when safe, and this role will report out of our New York office in midtown Manhattan.

DonorsChoose engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells our story.

To date, teachers at 83% of all the public schools in America have posted classroom project requests on our site. Projects range from paper and markers for a poetry writing unit to violins for a school recital. More than 4 million “citizen philanthropists” have supported such projects, channeling books, field trips, technology, and other resources to more than 40 million students nationwide. In all, we’ve generated $970 million for learning experiences designed by our country’s most dedicated public school teachers.

GOOD Magazine highlighted us as one of 30 Places We Want to Work, while Fast Company named DonorsChoose. one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Through its dedicated team and culture, DonorsChoose earned recognition as the #1 "Best Nonprofit to Work For" by the Nonprofit Times.

Fulfillment Operations & Strategy Team Overview

The Fulfillment Operations & Strategy team, as part of the Finance & Fulfillment department, is responsible for ensuring the resources and experiences teachers request on their projects are purchased and delivered. Our team manages and improves the purchasing operations and systems that ensure the right product or experience arrives at the right place and time. We strive for the same excellence to deliver a box of crayons for an art class as we do to purchase tickets for a virtual trip to Mars. Along with our other colleagues on Finance & Fulfillment, we help to keep our promise to deliver both materials and financial transparency to teachers and donors.

In this role, you’ll:

• Act as the main contact for our team to ensure campaigns & partnerships are supported by our team strategy and processes. You’ll help to guide and communicate any fulfillment-related opportunities or constraints in internal and external meetings.
• Create, review, and maintain content to support fulfillment operations on campaigns and partnerships. This often includes team training materials, teacher shopping guides, and teacher email and social media content as necessary.
• Build and maintain relationships with key stakeholders to improve partnership fulfillment operations for campaigns and partners.
• Manage and support experience-based partnerships, using our custom event management tool and support partners as they plan teacher trips and visits.
• Supports fulfillment initiatives related to the District Partnership Program, including creating content and training materials to help District Administrators, teachers, and staff to ensure teacher requested materials are approved for school use.
• Support the creation of new fulfillment relationships and operational processes. You’ll play a key role in supporting new initiatives to help students benefit from partner funded materials and experiences. This includes everything from using a data informed approach to recommend improvements to our existing opportunities to supporting new fulfillment channels yet to be discovered!

This position might be good for you if:

• You have strong communication skills and are confident in writing emails, presenting to an audience, or picking up the phone to chat with someone directly. 
• You have a knack for building and managing strong relationships with your colleagues
• You habitually create organizational systems to keep track of complex projects, and document a process to make sure the details don’t get lost.
• You have experience working with Google Sheets or Excel. Bonus points if you’ve comfortable with analyzing data.
• You’re energized by finding creative solutions or thinking outside of the box .You enjoy improving processes to efficiently support teacher and student learning.
• You’re team oriented and believe that a successful day is best reflected by accomplishing a collective goal.
• You’re curious, creative, and open to sharing and learning from mistakes.
• You understand plans change and can take a moment to enjoy the moment when good things are happening.

Our ideal candidate has:

• A minimum of 2 to 3 years in customer service or fulfillment operations.
• Project management experience is strongly preferred.

Compensation and Benefits

Compensation for this role is competitive with equivalent roles at other nonprofits of our size. In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, annual professional development stipend, and casual and flexible work environment. 

To Apply

Submit your resume online and answer the application questions. A cover letter is optional and may be addressed to Erica Vendetti, Senior Director, Fulfillment Operations & Strategy.

A Final Note

The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.  

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.