About the Team

We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.  We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.

About the Role

The Fraud Analyst is a high level operator who will act as the “go to” investigator and problem solver for fraud specialist work and projects. They will analyze specialist work through auditing, data collection, and trend analysis. They will be subject matter experts for multiple processes and fraud behaviors, acting as a liaison between leadership initiatives and daily operations. The Fraud Analyst will also conduct their own investigations, being sure to utilize their skill set to create data-driven insights and decisions. 

This role reports directly to the Fraud Operations Supervisor, and will work closely with Sr. Project Analysts to support project and analytics needs. 

You’re excited about this opportunity because you will…

• Identify potential fraud where detection methods do not already exist, and develop processes and tools to mitigate new fraud.
• Own the construction of processes, dashboards and tools from scratch, implementing new ideas and supporting overall team success through a commitment to data. 
• Use your love of data and math to strengthen the backbone of the fraud operations team.
• Lead wide-ranging initiatives that streamline the team’s work, and allow for simple and transparent reporting to external teams. 

We’re excited about you because…

• A strong problem solver: You quickly understand complex customer issues through research, investigations, and appropriate questions.
• A confident decision maker: You possess strong judgment and have the ability to balance the needs of both the customer and the business.
• An efficient teacher. You build processes that are easy to understand, and build training to ensure they are executed properly. 
• Excellent Communicator. You translate high scope initiatives into actionable processes, and concisely recommend solutions to the correct stakeholders.
• A team player and developing leader. You thrive working in a team environment, and take on growth challenges to lead small teams in ambiguous situations.
• A great student. You not only can teach, but also do not hesitate in your quest for knowledge. You are confident in what you know and open to learning about what you do not.

What you bring to the table…

• Bachelor’s degree or equivalent work experience.
• At least 1 year of fraud investigation experience.
• At least 1 year of project leadership experience.
• A detail-oriented approach to your work. You can manage multiple, concurrent work streams where every detail matters
• Technical Expert. You are able to create new tools to increase efficiency of work in alignment with strategic goals. Experience in Excel/Sheets, SQL, and similar data insight tooling. 
• Inclusivity is top of mind. You are collaborative more than you are competitive.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.