Client Success Manager

Are you looking for a new career at the fastest growing software company in the Twin Cities?

Do you want to be a part of building something DOPE?

Do you have an outgoing personality? Do you enjoy helping people, solving problems and providing results that actually matter?

DOPE Marketing is excited to be adding another Client Service Manager to join our growing team in the Twin Cities.

If you’re looking for a fast paced, entry level position with the opportunity for growth while helping businesses across the country grow, this position is probably a great fit for you!

Who is DOPE Marketing?

DOPE Marketing is a software company that built a tool which allows businesses to send postcards, handwritten notes and cookies with no minimum order.

Over the past 3 years years, we have helped over 5000 customers add direct mail and traditional to their multi touch marketing tool belt, with our NEW approach to an OLD way of growing a business.

For years, direct mail has been approached the wrong way. In the past, companies have had to send 1000's of cards and spend 10’s of thousands of dollars to send mail campaigns that “kind of” worked.

Forget that!

DOPE Marketing allows businesses to

• Send postcards to any neighborhood or business in their area with NO Minimum Order
• Make postcards go out to the neighbors of their jobs automatically
• Get industry specific strategies to help grow their business
• Work with our expert team to design any items they need for their business
• Order print items for their business like Yard Signs, Door Hangers, Business cards and much more

Our team is based in Eagan, MN. We work incredibly hard for our customers and we have fun while we are doing it!

We're a high energy, high growth team and we love to win.

Client Service Manager

Client Service managers are incredibly valuable members of our Customer Success Teams (Pods) at DOPE Marketing. The Client Service managers Account Executives with setting up clients accounts, building out campaigns, sending Neighborhood Blitzes, building automations, communicating through design and assisting the Customer Success Team in executing daily tasks for clients of DOPE Marketing.

In this position, you will be;

• Communicating with Account Executives to start, build and complete projects for clients of DOPE
• Communicating with the DOPE Intake team to get new clients of DOPE started on their accounts
• Working with, managing and delegating tasks to the Product Specialist team at DOPE
• Assisting client's in the day to day of using their account and leveraging their partnership with DOPE Marketing

This position is perfect for someone with strengths in marketing, communication and technology, with a desire to get in on the ground floor of a growing and fast paced tech start up here in the Twin Cities

Experience/Requirements/Qualifications:

This is an entry-level or junior position prefect for recent college grads, professionals looking for a new career or applicants looking to be a part of a fast paced start-up environment

Experience and/or training with Communications, Marketing and SaaS

Experience with Hubspot/Salesforce is a huge plus.

If you do not have the experience, but have shown skills to do the job, training will be provided to ensure your success in this position.

If you’re right for this role, you have

• Communication skills
• Multitasking skills
• Strong inquisitive skills
• Excellent time management and prioritization capabilities
• Ability to direct work with a focus on action
• Experience managing a large number of customers
• Experience in home service or local business; hundreds of our clients own local businesses. The more familiar you are with communicating with local businesses or B2B, the better.
• Relevant industry experience in online retail, social commerce and/or inventory management is a plus

Other ideals that we’re looking for:

• Old school work ethics - We love team members that know how to get things done.
• Drive for excellence
• Technically capable - we are on computers, phones and using tech all day every day.
• Working in a CRM. We use HubSpot at DOPE.
• Excellent organizational skills, attention to detail, and ability to prioritize.
• Self-motivated and able to work autonomously to set and achieve targeted goals.
• DOPE humans that want to be a part of building an amazing company

About Us

DOPE Marketing is a fast-growing startup that is making real revenue by making it easy for companies to use direct mail to help gain new business and improve relationships with past clients.

We pride ourselves on strong communication. You will go through 2 weeks of onboarding and training to show you exactly what our clients need to support their new accounts and set up their automations. You will be trained on Hubspot, Zapier, Monday.com, Slack, and the Google Suite.

Training and Expectations for this role

DOPE Marketing prides itself on communication. You will go through 3 weeks of onboarding and training to get you acclimated with the Print products we offer, DOPE 2.0 software, HubSpot and the other internal systems used at DOPE.

Our tech stack includes; HubSpot, Monday.com, Slack, and the Google Suite.

Prior to Applying

Make sure to check out our website at www.DOPEMarketing.com for more information on our company, the DOPE360 software, and everything else DOPE Marketing has to offer.

We have a TON of content online, so please search your favorite platform for videos of DOPE Marketing and watch a few to get familiar with who we are and how we do things!

Summary

This is an amazing opportunity to get in on the ground floor of one of the fastest growing software companies in the Twin Cities. This position has no ceiling for growth potential in multiple departments at DOPE Marketing.

The Client Service manager role is an essential part of the Customer Success Team at DOPE Marketing.

If you’re looking to join a fun, fast paced team, make some real money and have a fun and exciting work environment, you found the right position at DOPE Marketing.

Please don’t hesitate to reach out with any questions about the position prior to applying

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Travel requirement:

• No travel

Experience:

• Communication skills: 1 year (Preferred)
• Marketing: 1 year (Preferred)

Ability to Relocate:

• Saint Paul, MN 55121: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $52,000