Conference Services Manager
Job Posting for Conference Services Manager at Dorchester Collection
Position Overview
Who we are
Our Hotels
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
Reference
2023-4562Your future, our legacy
Hotel
The Beverly Hills Hotel
Division & Department
Sales & Marketing - Catering & Events
Job Title
Conference Services Manager
Contract Type
Permanent
Status
Full time
Position Overview
The Conference Service Manager organizes all details related to group bookings and events from the Sales Phase to the Post-Event Phase. This includes but is not limited to managing room blocks and rooming lists and detailing food and beverage requirements. Works closely with Catering, Revenue Management, Sales and Marketing, Banquets, Finance and all Operational departments of both hotels.
What you'll get
As a Conference Services Manager at The Beverly Hills Hotel, here are just some of the great benefits you will receive:
Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!
50% off at bars and restaurants within all of our Dorchester Collection hotels
World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
Exclusive Access to a discount platform featuring 1000s of retailers
As a Conference Services Manager at The Beverly Hills Hotel, your compensation will range between $70,000-$78,000 annually.
What you'll do
A day in the life of our Conference Services Manager … it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Conference Services Manager accomplish would be lengthy but the list below is essential to know.
Owns the servicing and details of all group bookings from the Sales Phase to the Post-Event Phase Liaises with Sales Manager in group turnover process
Communicates special requests for events (internet, power drops, rabbinical supervision, restroom attendants, etc.)
Coordinates all group needs prior to their visit with appropriate departments and organize pre-con meetings
Prepares and distributes detailed group resume prior to the arrival of each group
Clearly communicates all details and events to the appropriate departments in a timely manner
Manages rooming list in Delphi and ensure constant and timely communication with Reservations Department to manage group blocks in Opera
Maximizes revenues for food, beverage, room rental and miscellaneous expenses
Confirms payments, guarantees, set-ups, signed contract and changes with clients
Maintains excellent knowledge of Delphi to maintain Function Book to include follow-up and logging activities
Responsible for floor plans for each event managed using Amadeus iPlan
Works closely with Banquet team in preparing banquet and event rooms per Banquet Event Order and client specifications
Details client data in Delphi
Attends Daily Business Review Meeting
Attends Weekly Catering Meeting
Must be present for group check in and days of events to oversee set up and greet client
Arranges for summary of charges and review with the contact before departure
The items shared are essential. However, to ensure consistency, our Conference Service Managers are provided with specifics on how we care for their department and our hotel.
What you'll bring
- All of our employees are ambassadors of our Vision, Values and culture. Our Conference Services Manager do this with all they do.
English is the primary language used in our hotel. Our Conference Services Manager must feel comfortable communicating in this language.
- Attention to detail is critical for our this role.
We pride in nurturing an environment where Working Together is a must. Our Conference Services Manager are our biggest champions of this.
Our hotels operate nonstop, this require flexibility from everyone on the team.
Position location
Job Location
USA
Location
9641 Sunset Blvd 90210 Beverly Hills
Salary.com Estimation for Conference Services Manager in Beverly, CA
$86,910 to $117,754
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