Hotel Front Office Manager

Overview:
We are seeking a highly organized and customer-oriented Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for hospitality and excellent communication skills, we would love to hear from you.

Duties:
- Manage and supervise front desk staff, including training and scheduling
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, concerns, and complaints in a professional and timely manner
- Maintain accurate records of room availability and guest accounts
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained
- Monitor and manage room reservations, cancellations, and modifications
- Implement and enforce hotel policies and procedures to ensure guest satisfaction and safety
- Collaborate with other departments to provide seamless guest services
- Oversee the operation of phone systems, ensuring calls are answered promptly and professionally
- Assist in managing budgets, expenses, and financial transactions related to the front office

Skills:
- Excellent phone etiquette and communication skills
- Strong hospitality background with a focus on delivering exceptional customer service
- Multilingual abilities are a plus
- Proficient in front desk operations and hotel management software/systems
- Detail-oriented with excellent organizational skills
- Ability to handle stressful situations with calmness and professionalism
- Strong leadership skills with the ability to motivate and inspire a team

We offer competitive compensation based on experience.

If you are looking for an exciting opportunity to contribute to a dynamic hospitality environment, please submit your application today.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Ability to Relocate:

• Memphis, TN 38117: Relocate before starting work (Required)

Work Location: In person