What are the responsibilities and job description for the Front Desk Agent position at DoubleTree by Hilton Roseville?
Description: Nath Companies’ employees are committed to growth, both personally and professionally. When you join Nath, you are joining a dynamic, fast-paced environment where entrepreneurial individuals shine. Whether you are working in one of our hotels, properties, or corporate office, you’ll find that Nath Companies’ employees are all committed to one positive common goal!
Essential Functions:
The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Opera experience preferred.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
- Other duties as assigned.
. Requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Experience with hotel reservations software, Opera preferred.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude.
Competencies:
- Strong attention to details and guests’ needs.
- Flexibility in accomplishing varied tasks under wide-ranging conditions.
- Ensure all tasks are completed on time.
- Self-Starter.
- Ability to follow instructions.
- Read and speak English.
- Excellent organizational and communication skills.
- Ability to focus attention on guest needs, remaining calm, courteous, and responsible at all times.
Job Type: Full-time
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