What are the responsibilities and job description for the Technical Support Engineer position at DoubleVerify?
Who we are
DoubleVerify is a data and analytics company, we are like Google Analytics for ads, we track and analyze tens of billions of ads for the biggest brands in the world like AT&T, Vodafone, Apple, Nike, Disney and most of the Fortune 500 companies. We do that in real-time, across all mediums and platforms; Desktop, Mobile, YouTube, Facebook, Twitter, etc. and provide our functionality in real time and in reports across a range of products; Fraud Protection, Brand Safety, Engagement, Geo Verification and more. DV has multiple R&D centers in Tel Aviv, New York, Finland, Belgium and San Diego, the center in Israel is focused on building the core products. We are a fast-paced bunch with a lot of things to build.
About Operations Team
Taking place as a branch of the Techops division, the operations team is the technical focal point of all the technical teams. While performing the operations and monitoring duties, the operations engineer is the know it all tech-savvy that is in charge of Doubleverify’s environments.
What will you do
- Collaborating with various dev teams in order to find solutions and help progressing dev activities
- Operating and maintaining DoubleVerify's production environments, including apps, servers and network
- Monitoring and administering Kubernetes, Linux and Windows systems. Taking appropriate actions on system alerts based on deep understanding and knowledge base
- Troubleshooting and resolving issues related to application development and deployments on Tier 2\3 levels
- Maintenance of technical documentation (Internal operations team), processes and procedures used throughout normal operations
- Development of knowledge and skills in system administration, particularly with regards to DoubleVerify's own architecture and platforms
- Participation in 24/7/365 on-call rotation
Who you are
- 2 years Experience with monitoring systems and management tools in production environment (ex: Nagios)
- Familiarity with orchestration and containerization solutions (Docker, Kubernetes) - Advantage
- Experience with scripting languages like Python and Bash - Advantage
- Experience with automation/configuration management including Ansible, AWX, Jenkins - Advantage
- Experience with Kubernetes \ Kafka - Basic understanding.
- 2 years Windows/Linux administration skills
2 years Experience working with Virtual machines - Familiarity with cloud computing services.
- Strong verbal and written communication skills, excellent social skills
- Customer service oriented (inbound)
- Ability to work independently and in a team environment
- Strong analytical and troubleshooting skills
- Previous experience with technical documentation
What you can expect from us
- A competitive salary, plus bonus and stock options
- The opportunity to develop fast and worldwide within a global company
- A training budget of 1830 Euros ($2000) per year and access to DV Learning & LinkedIn Learning
- Flexible working hours, the possibility to work up to 3 days remotely or from your home office
- 28 vacation days plus an additional 8 mental health days per year
- 16 weeks paid parental leave (also for fathers)
- Health and fitness reimbursements of up to 530 Euros ($600) per year
- The mental health of our employees is very important to us, so we offer the opportunity for 6 coaching and 6 therapy sessions through Modern Health
- Additional Benefits, such as modern and latest technical equipment, office perks and regular team events
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