Eligibility Case Manager I (Full-Time Temporary)

Eligibility Case Manager I (Full-Time Temporary)

Employment Type: 1 - Full-time Temporary 
Pay Range: $20.00 - 28.99
Location: Castle Rock, CO
Overtime Exempt: N 
Elected Office / Department: HUMAN SERVICES

Work with clients to determine initial and continuing eligibility for programs such as Food Assistance, Medicaid, CHP , Colorado Works, Aid to the Needy Disabled, Old Age Pension, and other identified programs.  Interface with state and county computer systems in client application/approval process, as required.  

Generally, the hiring range is $20.00-$23.57 hourly. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

This full-time, temporary position is eligible for limited benefits including Medical and paid Holiday's, for an overview of the Medical benefits please view the full Employee Benefit Guide. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  (The following examples are illustrative only and are not intended to be all inclusive.) 

• Gather, organize and review information supplied by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for public assistance programs as identified.   
  
• Informs applicants and recipients of the relevant requirements and benefits of programs for which they have eligibility.   Clarifies and interprets for clients their appeal rights and procedures.  Assist and guide applicants in completing forms, securing documents and other verifications needed in completing their application. 
  
• Determines the need for recovery of funds or referral for fraud investigations.  Completes informational reports for submission to the proper investigative resource in cases of suspected fraud.  Verifies the pertinent statements given the agency by phone contacts, written requests and/or direct contact with collateral resources.  Prepares for and testifies as needed at evidentiary or other hearings. 
  
• Approves or denies applications and informs applicants of results within the appropriate time frame and in a manner that can be understood by the client.  On an ongoing basis, inform recipients of changes in the law or regulations affecting eligibility and/or amount of grant.  Provides information and assesses need for referral to services staff and other community agencies for available assistance. 
  
• Interface on a daily basis with statewide computer system requiring accurate and complete data entry of information.  Interprets and evaluates computer generated data to determine application to individual case processing for approvals, changes, denials and discontinuations.   
  
• Utilizes computer daily for inquiry and data entry for preparation of complex correspondence, spreadsheet development and record maintenance and research. Maintain client records within the Colorado Benefit Management System (CBMS) and electronic case file in the Department’s electronic document management system. Document all actions taken on applications and cases within CBMS.  
• Performs other duties as assigned.
  

SUPERVISORY RESPONSIBILITIES: This position does not directly supervise other employees.

INDEPENDENT JUDGMENT: Work is primarily directed through office policy and state regulations and procedures.   Must be knowledgeable and able to interpret regulations.  With supervisory oversight, must also exercise judgment in applying rules/regulations and ensure that all recipient information is accurate and verified.

MINIMUM QUALIFICATIONS:

EDUCATION and/or EXPERIENCE: 

• High School Diploma or GED Equivalent.
• Two (2) years full time public contact experience.
• A combination of experience and education may be considered. 

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:  

• General knowledge of human services programs such as Temporary Aid to Needy Families (TANF), Medicaid, Supplemental Nutrition Assistance Program (SNAP), Child Care Assistance Program (CCAP) and Foster Care (IV-E).
• Knowledge of community resources available to families in need.
• Knowledge, and understanding of computer-based supports such as: Microsoft Office Suite products.   
  

Skills:  

• Effective collection, analysis, and presentation of information.
• Accurate data and case files.
• Customer service skills, with emphasis on effective communication, de-escalating sensitive situations, and demonstrating responsibility.
• Mathematical skills needed to analyze, understand, and explain financial case elements.
• Organization and time management skills such that work is completed efficiently and timely.
• Operation of standard office equipment: computer, multi-line phone system, copiers, scanners. 
  

Abilities:

• Must be able to learn, assimilate, and retain new information to produce effective work product.
• Must be able to think broadly and critically; analyzing a situation or case facts to make an independent decision.  
• Ability to apply common sense understanding to carry out instructions.
• Ability to follow semi-complex oral and written instructions.
• Ability to effectively communicate in both oral and written form.  Ability to speak Spanish is preferred.
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidentiality and discretion.
• Must be able to work on a computer windows-based environment and be able to grasp the complexities of CBMS and other state computer based systems. 
  

CERTIFICATIONS, LICENSES, & REGISTRATIONS: 

• Individuals hired are expected to complete Colorado Benefits Management Systems (CBMS) Training within three (3) months of hire.
• Individuals hired are also expected to complete program-specific training such as MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial. 
• This position requires successful completion of a criminal background check including fingerprinting through a national database.

WORK ENVIRONMENT:  

• Work is generally performed in a typical office environment.
• Daily work includes use of a computer (laptop or desktop), mouse, keyboard, headset.  Work may include general use of office equipment such as: telephones, copiers, scanners, mail machines and audio/visual equipment.
• Office environment may include sitting or standing for periods of time in a shared cubicle work area.   Most of the workday is spent at a computer, looking at a screen requiring close vision.  

ADDITIONAL INFORMATION:

Closing Date: 1/30/2023 5:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.

The job details outlined in this posting represent a modified summary of the full job description. A full copy of the job description may be requested by emailing HumanResources@douglas.co.us.

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions.  This may mean being available to perform additional duties and hours beyond what is normally required.  In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.