Description
The primary function of this position is to drive legendary experience for DFCU Members and achieve sales goals for the Member Resource Center. One of the primary means to achieve this is to develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. The individual in this role is responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. In addition, the MRC Manager guides MRC team members in providing legendary service to members in the areas of account transactions, loan applications, new accounts, and solving problems within established policies and guidelines. Ensures MRC staff is compliant with policies, procedures, and any other Credit Union requirements.
Essential Functions
The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.
Requirements
Job Specifications
Requires education equivalent to a four-year high school education, plus some additional post-secondary technical coursework.
At least four years of experience in credit union or financial service industry with prior loan / lending experience required; call center experience preferred. At least 2 years prior supervisory experience required.
Must be capable of performing in a fast paced office environment with proven ability to manage multiple tasks in a high volume, dynamic environment.
Professional, well-developed interpersonal skills essential for Member and team member interaction and projecting a positive image as representative of the Credit Union.
Work requires intermediate working knowledge of PC applications (Word, Excel, MS Outlook). Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 25 pounds.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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