VP, Consumer Lending

Description

The primary function of this position is to provide oversight and leadership for the consumer lending team. The VP,  Consumer Lending is responsible for developing and implementing sound growth strategies that assist in driving the  Credit Unions strategic plan. The VP, Consumer Lending is responsible for achieving maximum Consumer Lending  portfolio profitability while ensuring risk is mitigated and sound lending practices with modern workflows are employed.  The VP, Consumer Lending is a member of the Credit Unions Leadership Team and must work collaboratively to  innovate, participate, control risk and develop an inclusive work experience. The VP, Consumer Lending must be visible  and involved in the local market/community.  

Requirements

• Provide leadership, transparency, support and actively communicate, collaborate and cooperate with all individuals, at all levels of the organization with specific focus on the development and mentorship of managers in the consumer lending department.
•  Proactively promote an internal and external culture focused on the experience and relationship building of a dynamic team. Appropriate coaching, monitoring progress, cross-training and corrective action, as needed.  
•  Partners with senior leader of each functional area to align service and performance with organizational goals and objectives and ensure seamless experience across functional areas. Actively and consistently collaborate to identify and implement simplified/efficient processes and encourage retail member service standards. 
•  Identify and implement targeted improvements to increase member/employee loyalty, retention, engagement and satisfaction. 
•  Serves as the principal advisor to the CLO on all issues associated with consumer lending and credit risk management. Ensure overall soundness of loan portfolio, with the ability to identify and develop long term strategies that will include initiatives such as portfolio mix, growth strategic and market penetration objectives. 
•  Direct, plan, organize and control all activities of the Consumer Lending and Indirect Lending areas. Ensure the effective, efficient, compliant and secure operation of all lending functions. Works closely with the CLO to review, examine, measure, mitigate and report all risk within the loan portfolio.  
•  Work with the CLO to provide leadership and strategic guidance for lending products and programs, and recommend pricing, strategies, new products, or enhancements based on product research and analysis. Set, maintain and monitor benchmarks of department and team’s performance. Provide reporting, analysis and feedback.  
•  Advance the utilization of data and analytics insight to improve team’s decision-making skills, manage risk and improve operations, service and product creation. 
•  Establish budgets that support the Credit Union's strategic plan for responsible areas. Monitor progress on a regular basis.
•  Oversee department’s vendor relationships, creating an atmosphere of partnership, ensure contract requirements are met and all services are fully utilized.  
• Work with the marketing and branch team leadership to define the consumer lending product and solution strategy, initiatives, and value proposition in alignment with the organizational goals and objectives. Keep abreast of changes in the industry and changing trends in lending.  
• Responsible for promoting a department that communicates and interacts well with internal/external support areas and initiatives. 
• Ensure that the lending area is maintaining compliance with all federal laws and regulations set forth by the National Credit Union Administration and state regulatory agencies. Ensure team’s proper training, procedures and knowledge of the compliance to laws and regulations.  
• Use professional, well-developed interpersonal skills to project a positive image as a representative of the credit union.

Job Specifications 

• Bachelor’s degree in related field or equivalent combination of education and significant experience.  
• Requires minimum of 10 - 15 years of lending experience in a financial institution, preferably credit unions.  
• Experience must be multifaceted and include experience with indirect and direct lending programs.  
• Requires at least 7 years of managerial experience in a professional capacity, preferably in the financial industry. 
• Additional experience with Retail, Commercial Lending and Mortgage Lending is desirable.  
• Expertise and fluency with lending process flow, risk management administration, portfolio management, and policy creation.  Prefer knowledge and practical use of Loan Software: Meridian Link, Origence/CU Direct Lending, and Blue Sage.  • Superior oral and written communication skill. 
• Comprehensive understanding of business development techniques, operations, including loan policy, procedures, forms, documentation, sales, retail, credit analysis, financial statement analysis, and recovery.
• Ability to analyze loan requests and make solid, informed and accurate recommendations. 
• Strong interpersonal and relationship skills with the ability to foster the growth and professional development of the Lending team; ensuring staff is well trained in all consumer lending functions. 
• Ability to grow and expand business relationships.
• Knowledge of all applicable lending regulations – Federal, State and NCUA.  
• Creative and strategic thinker with excellent problem solving and organizational skills.  
• Intermediate computer skills to include experience with Microsoft Office - EXCEL, Word, PowerPoint, Outlook.  

Physical Requirements  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to  perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel,  reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach  above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 10 pounds.