Manager, Quality

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Manager, Quality

Location: Keosauqua, Iowa

What we’re looking for:

We are looking for a Manager, Quality who will provide leadership to the quality assurance team to drive a Quality mindset across the organization, manage customer feedback, personnel, budget and expenditure process, and influence leadership to create a culture of continuous improvement that will deliver savings to the annual operating plan (COPQ).

What you’ll be responsible for in this role:

• This position will be responsible to implement and manage the quality management systems and quality staff to include hiring, performance management, employee development, and discipline actions.
• Will coordinate with production, engineering, warehouse, internal/external suppliers and customers to resolve manufacturing issues and quality problems through corrective action systems.
• Assist in insuring compliance with DGA, NSF, UL and other standards.
• Will develop, establish, and monitor production quality and internal audit standards, directing testing standards as required to ensure finished products are of prescribed quality.
• Assist with the investigation, resolution, and communication of customer concerns or complaints about products through the service team.
• Drive resolution to issues working with production, purchasing, and engineering teams.
• Take necessary steps to control and segregate potentially unsafe or poor-quality products.
• Develop and implement productions tracking and quality control systems, analyzing production, quality control, maintenance, and other operation reports, to detect and resolve internal problems.
• Support maintaining a safe working environment throughout the organization.
• Be a change agent to lead a Quality and continuous improvement culture.

What are the basic qualifications?

• 
  Bachelors’ Degree in statistical, technical, or business-related field with 8 years of relevant work experience.
• 3 years managing a team
• 3 years in diverse manufacturing operations including assembly processes.

What are the preferred qualifications?

• 
  Engineering degree
• Continuous improvement background
• Background in lean and six sigma techniques

To be a great fit for the role:

• 
  Solid knowledge in functional quality management systems (i.e. ISO-9001).
• Strong analytical skills and the knowledge of applied statistical tools.
• Ability to synthesize data into meaningful conclusions to develop and implement effective action plans.
• Project management skills and experience.
• Extensive understanding of MS Office applications.
• Excellent communication skills, proven ability to manage diversity and motivate others, including a high degree of integrity and conflict resolution skills.
• Hands on experience on production floor QC and QA.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• 
  Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• 
  Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

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The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.