RMA Technician

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Mission Statement: Revolutionizing fueling operations globally by optimizing safety, efficiency, reliability and environmental sustainability through innovative fueling handling and information management solutions.

Accountabilities: Efficiently and effectively assist with the satisfactory completion and administration of the following items to meet the needs of both internal and external customers - Safety, Product Assembly and Quality Assurance.

Job Responsibilities:

• Works with quality, the receiving department and customer service to process customer returns (RMA) into ERP system. Works with those cross functional departments to determine inspection priorities based on customer demand and reduction of floor space.

• Performs failure mode analysis of customer returned products and provides final disposition.

• Accurately document and log the results of inspections and/or tests into warranty analysis log to evaluate External PPM and review trends in product nonconformances.

• Assist in writing and updating warranty analysis procedures, protocols, and checklists.

• Ensuring all gauges and equipment in the warranty analysis area are in proper working condition, are maintained and in calibration.

• Complete continuous improvement projects and 5S.

Required Qualifications:

• High School diploma or GED.

• 3 years of Quality Inspection and/or Assembly experience in a Manufacturing/Production environment preferred.

• Good communication and listening skills.

• Must be able to read, write and speak the English language. Must be able to spell and use proper grammar.

• Must be able to prioritize and organize daily tasks. Must be detail oriented, a quick learner and have a reasonable inspection speed with high inspection accuracy.

• Proficiency using Outlook, Microsoft Excel and Word.

• Must be able to comply with all plant and safety policies.

• Must be willing and able to work independently; the ability to have a customer focused mindset is key as this position will require interfacing with both shop and office staff.

• Must be able to wear all required PPE.

• Experience using an ERP system such as oracle is preferred.

• Must be able to stand, lift up to 35 lbs., bend, push, pull, twist, kneel and work in weather extremes.

Central Goal: Works with customer service to receive and process RMAs into system, dispositions the RMA, determines root cause of the failure, and logs the RMA with detail of root cause in RMA log.

Dimension: Accountable for auditing products received on RMA for failure mode. Accountable for maintaining all inspection, measurement, and testing equipment in RMA area. Responsible for ensuring organization of RMA area and ensuring RMAs are processed in a timely manner.

Work Arrangement : Onsite

Salary Range : -

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in: Americas : United States : North Carolina : Smithfield

Sub Division : Retail Fueling

Job Requisition ID : 52533

Job Function : Quality & Continous Improvement