Description
Reports to: Warehouse Manager, Warehouse Lead(s)
FLSA Status: Hourly, Non-Exempt
$14.00 an hour
Who is DOW Technologies?
For over six decades, DOW Technologies has supported independent retailers with outstanding products, solutions, and services. Dedication to excellent customer service has been a constant as DOW has grown. What started as a single location, electronic repair parts and off-air equipment distributor has now grown into a premier technology distributor serving 22 states, Washington, D.C and Puerto Rico from seven strategically located distribution centers.
Why work for DOW Technologies?
DOW Technologies is seeking a full time Warehouse Customer Support Associate to join our warehouse team/group environment. There are so many reasons why our employees love working for our company. Our company has a true family feel and all employees are encouraged to bring their own unique perspectives and ideas to the organization. This allows for all employees to be appreciated and their ideas valued within a collaborative team environment.
Position Overview:
As a Warehouse Customer Support Associate, you will be primarily responsible for working directly with customers in the Will-Call/Pick-Up department of the warehouse. Additionally, you will assist with warehouse operations, including shipping, receiving, inventory control, and order processing in your location. The Warehouse Manager and/or the Warehouse Lead(s), your direct supervisors, will direct your responsibilities and duties. Working well and cooperatively with others in fulfilling your responsibilities in your location and to your customers and fellow employees is essential to your success, as each location operates as a collaborative team across all sales, operations, and Company departments.
Essential Duties and Responsibilities:
Customer Support Responsibilities:
- Process Customer sales and order pick-ups at the Will-Call/Pick-Up desk of the warehouse.
- Process the Rapid Pick-Up process accurately and timely.
- Create relationships with customers to identify customer needs and recommend appropriate solutions.
- Apply product knowledge and industry knowledge to each customer interaction.
- Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
- Speak to customers about a product's different features and answer any questions they might have.
- Self-motived to proactively learn product knowledge in industry using sources provided by the Company.
- Need to work well with others in a team environment and communicate effectively.
Warehouse Responsibilities:
- Timely and accurate receiving of products from Vendors following standardized receiving, sorting, quality control, and shelving / racking procedures
- Maintaining orderly and accurate inventory through weekly cycle counts, accurate bin locating methodology, warehouse labeling, and inventory variance reconciliation
- Maintain precise inventory of all product lines on a daily basis through proper order receiving and editing, accurate order pulling and checking, and thorough stocking and organization.
- Process returned shipments according to company and vendor policies and procedures.
- Load and unload shipments from all delivery vehicles and common carriers.
- Process freight and ground shipments accurately.
- Verify accuracy of warehouse deliveries.
- Sort, stack, and rotate inventory weekly (FIFO).
- Accurately pull and fill customer orders.
- Accurately check pulled orders.
- Create and update documents using Microsoft Office products.
- Assist in maintaining cleanliness and organization of facility.
- Follow warehouse safety and security protocols
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits We Offer:
- 401K Plan with 10% unlimited company match
- Medical, Dental and Vision Insurance
- Tuition Reimbursement
- Special employee recognition days – observe major holidays
- Paid PTO, Bereavement and Jury Duty
- Relaxed dress code
- Flexible scheduling if it can meet the needs of customers
- Product and technical training
- Upbeat atmosphere and fun work culture
- Family owned and operated
- Employee Purchase Program with a payroll deduction potential
Requirements
Required Qualifications:
- High School Diploma or equivalent.
- Flexibility to work long hours, depending on your assigned jobs and business needs.
- Working knowledge of retail operations.
- Previous experience working in a customer service and/or sales environment.
- Proficiently and professionally, handle customer issues.
- Highly motivated, self-starter, and a passion to succeed.
- Excellent organizational, time management and project management skills.
- Excellent verbal and written communication skills.
- Demonstrate proficiency with Microsoft Office (especially MS Excel and MS Outlook).
- Experience working with Microsoft NAV a plus.
Preferred Qualifications:
- 2 years’ sales experience.
Employment Conditions:
- DOW Technologies is an equal opportunity employer.
- We are a drug free and smoke free work environment.
Physical Requirements:
- Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
- Able to stoop, kneel, bend at the waist and reach on a daily basis.
- Ability to safely, frequently and independently move and handle up to 50 lbs.
- Ability to work in a constant state of alertness and safe manner.