Trade Dispatch Coordinator

Downs Septic & Drain is seeking a Trade Dispatch Coordinator!

- Competitive Wages

- Monday – Friday, 8-5 Work Hours

- Team Oriented Environment

- Excellent Benefits

APPLY TODAY!

The Wilson Companies, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing. We offer services in plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio. Members of our team have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great family.

We live each day following our 4 Core Values – BATT!

Betterment

Continuous pursuit of improvement individually and as an enterprise.

Accountability

We honor our commitments and the reputation of our company. We take ownership of our work and do what we say we will do.

Teamwork

Strength of our team does not only lie in our combined experience and expertise but our ability to trust each other. No matter what the circumstances. We know that our best work is not produced by individuals but by enjoying collaboration as a team and supporting each other every day.

Transparency

Honesty and strong principles to guide how we interact with our teammates and customers during every interaction, treating each and every person like family.

All our full-time employees also receive an excellent benefit package including:

Medical, Dental & Vision 401K with a 3% Match

PTO – 2 Weeks per year Paid Holidays

Continuing Education Life Insurance with EAP

Supplemental Insurance Options Company Events

Opportunities for Growth

Position Overview:

The Trade Dispatch Coordinator supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the Trade Dispatch Coordinator to think critically to ensure they are dispatching the best fit technician for the call. If an issue arises, the Trade Dispatch Coordinator will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the Trade Dispatch Coordinator will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful Trade Dispatch Coordinator must have the ability to function as a part of a team and be able to think creatively and critically. The Trade Dispatch Coordinator must also be able to work under pressure, while maintaining a positive and forward-thinking attitude.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

· The Trade Dispatch Coordinator reports to the Operations Manager

· Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

· Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.

· Notify clients ahead of time without fail if the technician is not going to arrive at their location within the scheduled time window and re-scheduling the time at the client’s convenience.

· Follow the Dispatching For Profits model and work with Trade Managers to ensure technicians are scheduled and leads are followed.

· Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.

· Handle customer complaints/ concerns in a timely manner.

· Maintaining recurring service appointments to follow the set maintenance schedule. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.

· Review and call all follow ups from the previous day/ week for all unsold estimates. This includes service and project divisions.

· Receive all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.

· Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.

· Notify the client ahead of time if the technician/plumber/comfort advisor is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.

· Participate in weekly huddles with team onsite and via zoom.

· Maintain a high degree of integrity and loyalty toward the company and brands.

· Always be safety conscious both on the job and while driving.

· Participate actively in all training exercises, morning meetings.

· Live the Core Values in every interaction

· Other duties as assigned

Minimum Qualifications

• High school diploma/GED required
• Associate degree preferred but not required

· Self-starter, reliable, flexibility with hours

• Strong customer service skills
• Tech savvy and proficient in using Share Site, Service Titan, Google Suite
• Must pass random drug testing
• Excellent interpersonal communication skills on a technical level
• Able to work both independently and as part of a team
• General knowledge of basic home service needs
• Physical Demands and Work Environment

Physical Demands:

• Climbing up and down on ladders and equipment
• Heavy lifting required (50-75) pounds, ladder work and tight space work required from time to time
• Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet unassisted
• Operate handheld power tools
• Wear personal protective equipment
• Ability to work more than 40 hours per work week as needed

Working Environment:

• Work both indoors and outdoors
• Would be exposed to very hot or very cold temperatures
• Will be in proximity to hazardous conditions, equipment, and situations
• Wear safety attire, such as goggles or other protective clothing
• Could be exposed to sounds and noise levels that are uncomfortable and distracting
• Will be exposed to very bright or inadequate lighting conditions
• Ability to climb ladders and work from roofs and scaffolding
• Will work around exposed contaminants
• Must be able to work in cramped work places, such as crawl spaces under floors.

Our Commitment to Diversity & Inclusion:

At The Wilson Companies we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

The Wilson Companies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. The Wilson Companies also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.

Salary : $18 - $20