Operations Supervisor

Overview

JOB SUMMARY: The Operations Supervisor plays a pivotal role in overseeing and coordinating the day-to-day activities within Northern Laundry Services. This role ensures efficient operations, maintains quality standards, and supervises a team of employees. 

Responsibilities

ESSENTIAL FUNCTIONS:

• Provide leadership within the laundry operations team, ensuring alignment with the mission, vision, and values of NLS
• Oversee the financial aspects of Northern Laundry's operations, including daily and monthly reconciliations, monitoring budgets, cost control, and financial reporting
• Collaborate with General Manager to ensure operational priorities align with Doyon, Limited's strategic plans
• Develop and implement short-term goals and objectives to optimize laundry operations efficiency
• Review and update operational policies and procedures to improve quality, safety, and cost-effectiveness
• Supervise and manage the recruitment, retention, and performance of laundry staff
• Plan and coordinate work schedules, assignments, and resource allocation to meet production or service goals
• Identify opportunities for process improvements and make recommendations to enhance efficiency and productivity
• Maintain laundry equipment and supplies and coordinate maintenance and repair activities
• Monitor and optimize daily operations to maximize efficiency and productivity
• Address operational challenges and resolve issues that may arise during daily activities
• Oversee laundry tasks, such as receiving, washing, drying, packaging, and delivery, to ensure uninterrupted business operations
• Ensure compliance with all relevant laws, regulations, and company policies
• Promote ethical behavior, professionalism, and integrity among laundry team members
• Collaborate with the General Manager to review achievements and adjust goals or objectives as needed
• Maintain accurate records, prepare reports, and communicate operational metrics to management
• Assist with sorting, washing, drying, folding, and packaging laundry as needed
• Assist with pick-up and delivery service as needed
• Perform any other duties as assigned by the General Manager

DOYON LIMITED CORE COMPETENCIES:

• Commitment to Excellence – Identifies needs and takes action to achieve a standard of excellence beyond job expectations.
• Corporate Values- Understand, embrace, and integrate Doyon's values into everyday duties and responsibilities.
• Customer Services – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.
• Safety and Security – Promotes a safe work environment for co-workers and customers.
• Teamwork – Resourceful team player who builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.

JOB-SPECIFIC COMPETENCIES:

• Adaptability - Adapts to changing conditions and work assignments, sets priorities, and manages multiple assignments and tasks.
• Analytical Skills - Visualizes, articulates, and solves various problems and concepts and makes appropriate decisions based on available information.
• Communication Skills - Listens, writes, speaks effectively, and positively relates and interacts with co-workers and others. 
• Decision Making- Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Financial Management- Applies critical financial concepts and practices to establish and maintain realistic budgets.
• Leadership– Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high-performance standards and goals.
• Management - Plans, organizes, directs, monitors, and controls a group of employees or entities to accomplish organizational goals and objectives.
• Negotiating - Identifies and balances the needs and requirements of various parties and obtains consensus on finding a solution.
• Planning and Organizing- Systematically develops plans, prioritizes, organizes, and manages resources to accomplish business goals within a specific period.
• Project Management - Plans, organizes, and manages resources to complete specific projects successfully.
• Quality Management- Integrates organizational functions (i.e., marketing, finance, design, engineering, production, customer service, etc.) to meet customer needs and organizational goals.
• Strategic Implementation/Thinking – Formulates effective strategies consistent with the business and competitive strategies, examines policy issues and strategic planning with a long-term perspective, determines objectives, sets priorities, and anticipates potential threats or opportunities.

SUPERVISION:

• This position is responsible for the management of laundry employees.

Qualifications

REQUIRED QUALIFICATIONS:

• High-school diploma
• Minimum 5 years of administrative experience with progressive responsibility
• Minimum 3 years of experience in business management, including planning and financial oversight
• Ability to pass pre-employment and random drug tests
• Must have a valid driver's license issued by the State of Alaska
• Clean Driver Record (Applicants must provide a current copy of their driving record from the Department of Motor Vehicles)
• Must be able to gain access to military installations in Alaska

PREFERRED QUALIFICATIONS:

• Bachelor's degree in business
• Project management professional certification or other relevant license or certification

WORKING ENVIRONMENT:  The performance of this position may occasionally require exposure to the manufacturing areas where, under certain areas, require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. For the most part, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. This position requires extensive travel and all associated non-work hour meetings, receptions, dinners and other related sales and operational activities.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Individuals may need to sit or stand as needed. Walking primarily on a level surface is required for a period of time throughout the day. Reaching above shoulder height, below the waist, or lifting as required to file documents or store materials throughout the workday. May lift and/or move up to 50 pounds—proper lifting techniques are required.

REASONABLE ACCOMMODATION: Doyon's business philosophy and practice is to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT:  Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. 

This job description is not an employment agreement or contract, implied or otherwise, other than an "at-will" relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.