Infrastructure Manager II

Infrastructure Manager II

Would you like to join the Logistics Company for the World?Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve,and eagerness to pursue continuous improvement opportunities… we look forward to exploringcareer possibilities with you!

Job Description

At a general level, the role will lead, facilitate and participate in non-customer implementation initiatives, refresh, disaster recovery, software upgrades, rollouts, new products, etc.

Responsible to direct the overall planning, coordination, status reporting and delivery of multiple regional and global large/complex programs, ensuring the project goals and objective are met within agreed upon limits for time, scope, budget and resources.

The Point of Contact for regional/global initiatives for status reporting, issues tracking and escalations. Manage stakeholders relationships with executive level while providing direction and oversight to the resources working on the engagements.

Generation of new methods and ideas with the intention of improving overall productivity quality and efficiency manage business expectations of countries, particularly explaining cost of IT and providing solutions.

Build strong working relationships with key managers in Regional and Global DSC, IT Services and vendor organizations to ensure effective supply of resources are available and provide forecast indicators.

Manage multiple large projects across sector/business

• Management of regional and global programs for effective and efficient rollout to DSC North America
• Monitor for budget tracking, status reporting both regionally and on the overall global initiatives.
• Support opportunity areas to improve the project delivery process, IT delivery cost, schedule, and quality
• Work with Global and Regional resource to deliver detailed requirements, project plans, design and implementation documentation
• Develops strategies for delivery and testing of an initiative regionally
• Ensure service provider organizations (ITS, external vendors, etc) deliver all required (Hosting, Telecommunications, Field and Collaboration services) according to agreed processes and procedures
• ITIL Foundation experience including working knowledge of; Configuration Management, Change Management, Incident Management, Problem Management, Service Level Management, Cost Management, License Management and Asset Management is desired
• MS project, Planview, and other standard planning tools mandatory
• Manage project plans DePict tasks, milestones, target dates, pipeline tracking, network solutions, hardware design, which meet and exceed the needs of the business
• Product project status reports on weekly basis including an issues log, past week’s accomplishments and planned activities
• Ability to communicate with technicians, corporate, industry and professional standards; familiar with standards associates with the role ex. ITIL.
• Build strong relationships with stakeholders with clear communication and feedback to ensure project efforts meet customer expectations
• Proficient in methods and techniques for delivering effective presentations
• Technical: Working knowledge of site and central IT technologies provisioned under the service and product catalog.
• Arrange site surveys to ensure the installed hardware and network infrastructure supports the needs of the business
• Understanding of the technical relationships between infrastructure technologies and current applications that are part of the product portfolio.
• Manage complex work activities covering different regional and cultural environments, technical, financial and quality aspects and contributing to formulation of quality IT Service Design Packages
• Work involves creative application of wide range of service management principles and a clear understanding and perspective of IT related goods and services, their value and application to the business. Collecting and analyzing data, information and developing solutions to business challenges.
• Customer facing experience, ability provide high level guidance to both internal and external customers to provide the highest quality service and solutions

Required Education and Experience

• Bachelor’s degree in Information Technology, Management Information Systems or related field, required
• Minimum 5 years’ experience in an IT environment, required
• Extensive experience in Project management methodology, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

• Experience with Supply Chain is preferred
• Knowledge of networking concepts, networking equipment, wiring is highly desired

Salary : $94,800 - $120,000